Noman Khan
Chicago,IL
Summary
Motivated and detail-oriented Cybersecurity Enthusiast with a strong foundational knowledge in network security, threat analysis, and risk management. Passionate about ethical hacking, vulnerability assessment, and securing IT infrastructures. Seeking an entry-level Cybersecurity Analyst or Security Engineer role to apply technical skills and contribute to an organization\'s security posture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Engineer Intern
Akrivis Solutions
02.2025 - Current
- Assisted in configuring and maintaining network devices such as routers, switches, and firewalls
- Monitored network performance using tools like Wireshark and SolarWinds
- Troubleshot connectivity issues and provided support for end-users
- Assisted in implementing VLANs, subnets, and access control policies
- Documented network configurations and created reports on performance metrics
E-Support Officer
24-7 Intouch
11.2021 - 07.2022
- Provide remote assistance to users via email, live chat, and support tickets
- Troubleshoot and resolve technical issues related to software, hardware, and account access
- Maintain and update the company’s knowledge base for self-help resources
- Collaborate with IT teams to escalate complex issues and ensure timely resolutions
- Ensure high customer satisfaction through proactive follow-ups and issue resolution
Customer Support Executive
Tech Mahindra
06.2020 - 05.2021
- Respond to customer inquiries via email, phone, and live chat, ensuring prompt issue resolution
- Troubleshoot technical problems and provide step-by-step guidance to customers
- Maintain detailed records of customer interactions using CRM software (Salesforce/Zendesk)
- Collaborate with internal teams to escalate and resolve complex issues
- Provide feedback to improve FAQs, knowledge base articles, and self-help resources
Education
Masters - Information Technology (Cybersecurity)
Governor’s State University
Chicago, IL12.2024
Skills
- Network troubleshooting
- IP addressing
- Wireless networking
- Data center operations
- Network security
- Windows server
- Network monitoring
- Network security systems
- Technical support
Certification
- CompTIA Security+, In Progress
- Certified Ethical Hacker (CEH), Planned
- Cisco Certified CyberOps Associate, Planned
Research
- Home Lab Setup, Configured a SIEM using Splunk, set up a firewall, and analyzed attack simulations.
- Malware Analysis, Reverse-engineered a sample ransomware attack using a virtualized sandbox.
Languages
English
Full Professional
Timeline
Network Engineer Intern
Akrivis Solutions
02.2025 - Current
E-Support Officer
24-7 Intouch
11.2021 - 07.2022
Customer Support Executive
Tech Mahindra
06.2020 - 05.2021
Masters - Information Technology (Cybersecurity)
Governor’s State University
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