Allen Gray
OH
Summary
I've always been fascinated by technology and its ability to transform the way we live and work. As I explore the world of Information Technology, I'm eager to dive deeper into areas like software development, cybersecurity, and data management. I see IT as a field that not only offers endless learning opportunities but also allows me to contribute to innovative solutions that can impact people's lives. I'm excited to build my skills and stay at the forefront of this ever-evolving industry.
Overview
6
6
years of professional experience
Work History
Network Engineer Intern
Aston Technologies
01.2024 - Current
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Created VPN infrastructure and allowed for secure remote connections.
- Assisted with implementation and support of network monitoring tools.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Analyzed and produced recommendations on continuous network improvements.
- Checked rigorous application of information security policies, principles and practices for continuous delivery of network services.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- An excellent understanding of OSPF, BGP, DHCP, DNS, and Palo Alto.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
Logistics Specialist
Total Quality Logistics Inc.
07.2023 - 12.2023
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
Host/server/carryout
Bob Evans Restaurant
06.2022 - 08.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
General Merchandiser
Target
09.2018 - 11.2022
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
Education
Associate of Arts - Cybersecurity
University of Phoenix
Tempe, AZ07.2024
Skills
- Risk Assessment
- Infrastructure planning and design
- Access Control
- Wireless networking support
- Firewall management tools
- User Training
- Load Balancing
- Firewall configuration
- Network Troubleshooting
- Network documentation
- Hardware Installation
- BGP
- OSPF
- Palo Alto
- DHCP
- DNS
Languages
French
Limited Working
Timeline
Network Engineer Intern
Aston Technologies
01.2024 - Current
Logistics Specialist
Total Quality Logistics Inc.
07.2023 - 12.2023
Host/server/carryout
Bob Evans Restaurant
06.2022 - 08.2023
General Merchandiser
Target
09.2018 - 11.2022
Associate of Arts - Cybersecurity
University of Phoenix
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