Jenny Leffel
Springfield, Oh
Summary
Accomplished optician with expertise in optical measurements and exceptional customer service, honed at Brian E Weber LLC. Enhanced patient experiences through effective communication and tailored solutions, boosting sales by effectively promoting lens options. Adept at managing operations and leading teams to ensure efficiency and customer satisfaction. Skilled in insurance verification and optical dispensing.
Overview
10
10
years of professional experience
Work History
Optician
Brian E Weber LLC
05.2018 - Current
- Supported fitting and adjustment of eyeglasses to ensure proper alignment and comfort.
- Learned operation of optical equipment for lens crafting and adjustments.
- Collaborated with team members to ensure smooth workflow and efficient service delivery.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.
- Led optical team to enhance patient experience through effective communication and tailored solutions.
- Created team schedule and managed vacation time.
Optician
Comprehensive Eye Care
09.2015 - 05.2018
- Assisted customers in selecting appropriate eyewear based on needs and preferences.
- Maintained accurate records of customer prescriptions and transactions.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Education
Springfield South High School
Springfield, OH06-1989
Skills
- Customer service
- Optical measurements
- Insurance verification
- Repairing glasses
- Optical orders
- Optical dispensing
Timeline
Optician
Brian E Weber LLC
05.2018 - Current
Optician
Comprehensive Eye Care
09.2015 - 05.2018
Springfield South High School
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