Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nathan Quaglia

Rochester,NY

Summary

I have worked numerous jobs in fields that require me to keep my patience in a fast pace, high stress environment. I have acquired skills that have taught me de-escalation tactics which help me support clients to the best of my ability. I have experience in working with complex software programs to track, manage, and input data. I am currently attending community college full time for Psychology and plan to further my education in Developmental Psychology. I am motivated to work and enjoy building connections with teammates and clients.

Overview

4
4
years of professional experience

Work History

Technician

Delta Sonic Car Wash Systems
Rochester, NY
06.2023 - Current
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
  • Worked closely with team members to ensure efficient service delivery.

Payroll Specialist

Paychex Inc
Rochester, NY
03.2022 - 05.2023
  • Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Solved complex problems related to payroll processing quickly and efficiently.

Cook/Waiter

Schaller's
Rochester, NY
06.2020 - 02.2022
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Education

High School Diploma -

West Irondequoit High School
Rochester, NY
06-2021

Some College (No Degree) - Psychology

Finger Lakes Community College
Canandaigua, NY

Skills

  • Customer Service
  • User Training
  • Work Planning and Prioritization
  • Skilled in Software
  • Efficient Time Management
  • Conflict Resolution
  • Collaborative Teamwork
  • Problem-Solving

Accomplishments

  • Servsafe certified in food preperation/handling
  • Honors Society in BOCES school of Culinary Arts
  • I was a part of a Inclusion & Diversity team while working at Paychex, I created emails to be sent out raising awareness to cultures and people.

Timeline

Technician

Delta Sonic Car Wash Systems
06.2023 - Current

Payroll Specialist

Paychex Inc
03.2022 - 05.2023

Cook/Waiter

Schaller's
06.2020 - 02.2022

High School Diploma -

West Irondequoit High School

Some College (No Degree) - Psychology

Finger Lakes Community College

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Nathan Quaglia