Nathan Reed
Buckeye,AZ
Summary
Offering warm and engaging personality, well-suited for creating welcoming environment. Brings ability to quickly learn essential customer service techniques and effectively manage guest interactions. Ready to use and develop communication and customer service skills in a customer service management or hospitality management role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barback/Bartender
Topgolf
Scottsdale, AZ
08.2025 - Current
- Cleaned and organized bar areas, ensuring a welcoming environment for guests.
- Followed health and safety guidelines while preparing and serving food and drinks.
- Engaged with guests to create a friendly atmosphere during their visits.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Processed cash and credit transactions accurately while managing the register effectively.
- Served beverages promptly while engaging guests in friendly conversation to enhance experience.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
Events Specialist
City of Buckeye
08.2025 - Current
- Assisted with setup and teardown for city-sponsored and community events.
- Supported on-site event logistics, vendor coordination, and real-time problem resolution.
- Assisted with guest flow and attendee support to ensure positive event experiences.
- Collected post-event feedback to help improve future event operations.
Front Desk Service Associate
EOS Fitness
04.2024 - 10.2025
- Delivered professional greetings and efficiently checked members into the facility.
- Resolved membership issues related to billing, cancellations, and account updates with accuracy.
- Answered inbound calls and provided clear information on services, policies, and memberships.
- Maintained a clean, organized front desk area while supporting smooth daily operations.
Valet Captain
Ace Parking
03.2025 - 09.2025
- Served as the first point of contact for guests, delivering professional and courteous arrival experiences.
- Parked and retrieved vehicles efficiently for hotel guests, daily parkers, and event attendees.
- Assisted guests with luggage handling while maintaining safety and service standards.
- Supported shift operations by completing closing paperwork, tip-outs, and coordinating team communication.
Hotel Operations Internship
Hilton
09.2024 - 12.2024
- Assisted with daily operations during the opening of the Tru/Home2 Suites by Hilton Phoenix Midtown property.
- Completed Hilton University and PEP training to gain foundational knowledge of brand standards and hotel systems.
- Shadowed managers across housekeeping, engineering, sales, and front desk to understand cross-department operations.
- Supported guest service and front desk functions to ensure smooth hotel operations.
Golf Services/Barback
Topgolf
Glendale, AZ
05.2023 - 01.2024
- Assisted guests with bay check-ins, explained game rules, and supported a positive entertainment experience.
- Supported bar operations by restocking inventory, preparing drink batches, and maintaining cleanliness.
- Prepared and served beverages in compliance with company standards and RAS guidelines.
- Managed inventory levels by tracking usage and replenishing stock as needed.
Education
Bachelor of Science - Hospitality Management
Grand Canyon University
Phoenix, AZ04.2026
High School Diploma -
Odyssey Institute
Buckeye05.2022
Skills
- Equipment handling
- Beer keg installation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Team leadership
- POS system operation (Toast, Harkins, Aloha)
- Food safety
- Employee training
- Cash register operation
- Menu memorization
- Cross-selling and upselling
- Multitasking
Certification
- Food Handlers Card - [10/9/25-10/9/28]
- Title 4 Basic Liquor Law Training - [5/12/23-5/12/26]
- Adult First Aid | CPR AED Training - [12/25-12/27]
Languages
English
Native or Bilingual
Timeline
Barback/Bartender
Topgolf
08.2025 - Current
Events Specialist
City of Buckeye
08.2025 - Current
Valet Captain
Ace Parking
03.2025 - 09.2025
Hotel Operations Internship
Hilton
09.2024 - 12.2024
Front Desk Service Associate
EOS Fitness
04.2024 - 10.2025
Golf Services/Barback
Topgolf
05.2023 - 01.2024
Bachelor of Science - Hospitality Management
Grand Canyon University
High School Diploma -
Odyssey Institute