Summary
Overview
Work History
Education
Skills
Accomplishments
Running, mountain biking, and philosophy
Additional Information
Quote
Timeline
Generic

Nathan Reinert

Phoenix,AZ

Summary

Highly motivated and dependable professional with a proven track record of fast learning and adaptability. Competitive by nature, I thrive in team-driven environments and excel under pressure. Efficient, responsible, and hardworking, I consistently deliver high-quality results. Known for my ability to quickly master new systems and environments, I bring a calm and composed demeanor to stressful situations, ensuring smooth operations and effective problem-solving.

Overview

7
7
years of professional experience

Work History

Merchandise Pickup Associate

Frys Food
10.2019 - 07.2024
  • Continuously updated knowledge of store products, promotions, and policies to provide accurate information to customers.
  • Improved workflow efficiency by assisting with training new associates on merchandise pickup procedures and best practices.
  • Assisted in inventory management, ensuring accurate stock levels for pickup items.
  • Implemented proactive measures to enhance customer experience and resolve customer order conflicts

Customer Service Representative

EMCOR Facilities Services
07.2017 - 05.2019
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Biological And Physical Sciences

Arizona State University
Tempe, AZ
12-2024

Skills

  • Intuitive and empathetic
  • Analytical and logical
  • Responsible and disciplined
  • Calm under stressful environments
  • Fast learner
  • Relationship builder
  • Team Cooperation
  • Creative Thinking
  • Task Prioritization
  • Self motivated

Accomplishments

  • Master Athlete of the Year (2017) (several other athlete awards required for this)
  • Recognized at Fry's to always uplift and brighten the day of other team members
  • Recognized at EMCOR for being able to handle and process calls and orders at a highly proficient rate


Running, mountain biking, and philosophy

Have been a consistent long-distance runner for 10 years and a mountain biker for 5 years. Exercise to me is a fun and meditative activity that allows me to strengthen my ability to be in the present moment. My deep interest in philosophy helps me find my own meaning in life and provides me with knowledge and wisdom to understand the intricacies of the unknown parts of existence. This philosophical perspective helps me have perspective, not only in my experience, but also a respect for others experience as well.

Additional Information

One of my greatest life achievements is to overcome a handful of chronic conditions. I have been diagnosed with a failing gallbladder with IBS, hyperhidrosis (excessive sweating condition), and chronic muscular skeletal pain. It is my greatest life achievement because I did not take the directive from others, but took the initiative from myself and what I thought was right. I am happy to say that I personally was able to overcome these conditions without the help of invasive medicine or suffering from the opinion of others.

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Merchandise Pickup Associate

Frys Food
10.2019 - 07.2024

Customer Service Representative

EMCOR Facilities Services
07.2017 - 05.2019

Bachelor of Science - Biological And Physical Sciences

Arizona State University
Nathan Reinert