Nathan Roby
Fort White,FL
Summary
Experienced HVAC professional with a proven track record at Ac Warehouse, enhancing client retention and exceeding sales targets through expert project planning and exceptional client relations. Skilled in technical problem-solving and workflow planning. Seeking a challenging position in a reputable company where can utilize my skills and knowledge to contribute to the growth and success of the organization.
Overview
30
30
years of professional experience
Work History
Project Manager
Ac Warehouse
10.2004 - Current
- Continuously improved product knowledge and expertise, keeping abreast of industry trends and technological advancements to better serve clients'' needs.
- Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.
- Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
- Contributed to company growth by consistently meeting and exceeding personal sales targets.
- Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
- Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
- Maximized lead generation opportunities by actively participating in community events, trade shows, and networking functions.
- Achieved high levels of client retention due to exceptional interpersonal skills and ability to create positive rapport from first interaction.
- Ensured adherence to industry standards by staying up-to-date with relevant training, certifications, and regulations.
- Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
Service Technician
First Plumbing And Ac Of Florida
06.2000 - 10.2004
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Installation Technician
Specialty Air
11.1997 - 06.2000
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Installed and configured new equipment and systems according to company standards.
Refrigeration Service Technician
Drymon Refrigeration
06.1994 - 11.1997
- Improved energy efficiency for clients with thorough system evaluations and targeted recommendations.
- Upheld high standards of professionalism through punctuality, courtesy, and attention to detail during client interactions.
- Troubleshot control systems effectively, reducing the need for costly and time-consuming equipment replacement.
- Executed successful installations of new refrigeration systems while adhering strictly to manufacturer specifications and local building codes.
Education
High School Diploma -
Southeast High School
Bradenton, FL05.1994
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Schedule Management
- Client Relations
- Work flow planning
- Advanced problem solving
- Technical understanding
Timeline
Project Manager
Ac Warehouse
10.2004 - Current
Service Technician
First Plumbing And Ac Of Florida
06.2000 - 10.2004
Installation Technician
Specialty Air
11.1997 - 06.2000
Refrigeration Service Technician
Drymon Refrigeration
06.1994 - 11.1997
High School Diploma -
Southeast High School