Nathan Rosen
Woodstock,GA
Summary
Proven track record in enhancing customer satisfaction and team performance at Dick’s Sporting Goods through expert problem-solving and effective team collaboration. Demonstrated ability to maintain professionalism under pressure as a Baseball Umpire, ensuring fair play and accurate documentation. Quick learner with a knack for acknowledging when to seek assistance, driving project success and employee retention.
Overview
7
7
years of professional experience
Work History
Running Specialist
Dick’s Sporting Goods
07.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Implemented new training programs for new staff, leading to higher employee retention rates and better overall performance.
Baseball Umpire
GHSA
09.2017 - 03.2018
- Promoted good sportsmanship among players.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
- Promoted fair play by consistently enforcing baseball regulations throughout each match.
- Communicated effectively with scorekeepers to ensure accurate record-keeping of game events.
Education
Georgia Gwinnett College
Lawrenceville, GAEtowah High School
Woodstock, GA06.2018
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Team Collaboration
- Quick Learning
- Acknowledging When To Ask For Help
Affiliations
- Brooks GTS Member
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Running Specialist
Dick’s Sporting Goods
07.2021 - Current
Baseball Umpire
GHSA
09.2017 - 03.2018
Georgia Gwinnett College
Etowah High School
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