Nathan Sears
Fairfax,VA
Summary
Communicative front desk agent with five years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Swissport
Sterling, VA
03.2021 - 09.2023
- Operated equipment to support on-ground operations in between flights.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Front Desk Agent
Wingate by Wyndham
Chantilly, VA
09.2018 - 03.2020
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Monitored security cameras in lobby area as needed.
- Scheduled reservations for groups and special events.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
SIGN SHOP ASSISTANT
dulles international airport
11.2017 - 03.2018
- Responsible for keeping work areas clean and safe
- Assist’s on a variety of calls
- Cutting and trimming signs for final preparation
- Maintains tools, supplies and equipment in an orderly fashion
- Performs additional work as requested based on supervisor needs.
Education
HIGH SCHOOL diploma -
Westfield High School
06.2017
Air Force Junior ROTC -
Chantilly Academy
06.2017
Skills
- Vehicle Operation
- Supply Maintenance
- Installations and Repairs
- Safety Procedures
Activities
I enjoy running, swimming, cooking, and giving back to the community. I participated in volunteer work with the Boy Scouts and the SHARE program for four years.
Timeline
Ramp Agent
Swissport
03.2021 - 09.2023
Front Desk Agent
Wingate by Wyndham
09.2018 - 03.2020
SIGN SHOP ASSISTANT
dulles international airport
11.2017 - 03.2018
HIGH SCHOOL diploma -
Westfield High School
Air Force Junior ROTC -
Chantilly Academy
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