Nathan Shapiro
Covington,GA
Summary
Dynamic sales professional with a proven track record at Lowes Home Improvement, generating $6.4 million in sales. Known for exceptional customer service and conflict resolution skills, I excel in fostering client relationships and implementing effective CRM systems to enhance account retention. Committed to driving results through product knowledge and proactive communication.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Pro Sales Cashier
Lowes Home Improvment
08.2023 - Current
- Promoted additional items to customers, driving higher sales.
- Also promoted Commercial Credit opening 500 commercial card and exceeding all Metrics
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Pro Sales Specialist
Lowes Home Improvment
05.2019 - 08.2023
- Consistently surpassed individual sales quotas by adopting a proactive, solution-oriented approach in all customer interactions. Genating $1.4million in Commercial sales and $5million in overall sales
- Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
- Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Millwork Sales Specialist
Lowes Home Improvment
02.2008 - 05.2019
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
- Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Department Manager- Hardware, Seasonal, Millwork
Lowes Home Improvment
03.2007 - 02.2008
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Georgia Perimeter College
Clarkston / Conyers, GaCert In Emergency Medical Technician- Intermediate -
Dekalb Technical Institute
Covington, GAMultiple Fire Department Certification -
Georgia Safety Training Center
Forsyth, GASkills
- Patience and empathy
- Reliability and punctuality
- Goal-oriented mindset
- Customer service excellence
- Issue resolution
- Time management abilities
- Professionalism
- Conflict resolution
- Product knowledge
- Excellent communication
- Critical thinking
- Active listening
Timeline
Pro Sales Cashier
Lowes Home Improvment
08.2023 - Current
Pro Sales Specialist
Lowes Home Improvment
05.2019 - 08.2023
Millwork Sales Specialist
Lowes Home Improvment
02.2008 - 05.2019
Department Manager- Hardware, Seasonal, Millwork
Lowes Home Improvment
03.2007 - 02.2008
Georgia Perimeter College
Cert In Emergency Medical Technician- Intermediate -
Dekalb Technical Institute
Multiple Fire Department Certification -
Georgia Safety Training Center
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