Nathan Singleterry

Valet Attendant

Choctaw Casino & Resort

Pocola, Oklahoma

06.2024 - Current

Organized and coordinated the flow of traffic in and out of the parking lot.
Ensured that all safety protocols were followed while parking and retrieving cars from designated areas.
Notated damages to vehicles to reduce exposure to risk and lawsuits.
Returned guests' vehicles while following safe driving practices and obeying traffic laws.
Assigned numbered tags to customers and vehicles.
Informed guests of location of hotel reception, concierge and lounges.
Greeted guests and answered questions about valet service, directions and local attractions.
Provided directions and recommendations on local attractions upon request from customers.
Assisted customers in retrieving their vehicles when requested.
Reported unusual or unsafe situations to security for immediate attention.
Certified optimal use of lot by evaluating area and parking scheme.
Adhered strictly to all company policies regarding safety procedures at all times.
Maintained accurate records of customer information including vehicle make and model, license plate number.
Maintained cleanliness of service area by sweeping, mopping and organizing.
Responded quickly and efficiently to any emergency situations that arose during shift hours.
Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Greeted customers and opened car doors to enhance service.
Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
Cleaned parking lot regularly by removing trash and cleaning up spills.
Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
Parked and retrieved guest vehicles quickly to avoid long wait times.
Greeted customers and provided excellent customer service.
Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.