Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Sorenson

MANTECA,CA

Summary

Dedicated and organized Operations Manager with over 5 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

20
20
years of professional experience

Work History

Operations Manager

National Freight Industries
Tracy, CA
11.2017 - 12.2023
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Performed cost analysis for various projects to determine budget requirements.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Supported accident investigations and prepared related paperwork.
  • Conducted employee observations and documented findings.
  • Enforced federal, state, local and company rules for safety and operations.
  • Presented performance and productivity reports to supervisors.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Managed scheduling, training and inventory control.

Operations Supervisor

National Freight Industries
Lathrop, CA
10.2009 - 11.2017
  • Trained, mentored and motivated employees to maximize team productivity.
  • Guided employees in handling difficult or complex problems.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Delegated work to staff, setting priorities and goals.
  • Built and developed employee talent to drive engagement, resulting in advancement within company.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.

Operations Lead

National Freight Industries
Lathrop, CA
08.2003 - 10.2009
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Implemented strategies to take advantage of new opportunities.
  • Executed and optimized operational responsibilities to promote seamless delivery of services.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Built strong operational teams to meet process and production demands.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Resolving escalated issues involving customers, vendors or employees.
  • Ensuring compliance with applicable regulations and industry standards.
  • Maintaining relationships with external vendors and suppliers related to operations needs.
  • Identifying process inefficiencies or bottlenecks and developing solutions to improve them.

Education

Some College (No Degree) - Business; Computer Studies

Ohlone College
Fremont, CA

Skills

  • Production
  • Customer Service
  • Health and Safety Compliance
  • Performance Reporting

Timeline

Operations Manager

National Freight Industries
11.2017 - 12.2023

Operations Supervisor

National Freight Industries
10.2009 - 11.2017

Operations Lead

National Freight Industries
08.2003 - 10.2009

Some College (No Degree) - Business; Computer Studies

Ohlone College

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Nathan Sorenson