Nathan Spence
Elkhorn City,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Packaging Machine Operator
Kellogg's
08.2011 - 05.2023
- Troubleshot machine alarms and jams, repairing machines and thoroughly documenting results.
- Verified correct items, lot numbers and product shipments to meet customer expectations and standards of quality.
- Maintained clean, tidy and safe working environment in packing area.
- Monitored and adjusted machine settings to maintain product quality and accuracy.
- Kept production lines running smoothly and efficiently at all times.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
Customer Service Representative
A.C.S
08.2008 - 05.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Science - Business Management
Big Sandy Community And Technical College
Prestonsburg, KY05.2024
High School Diploma -
Belfry High School
Belfry, KY05.2008
Skills
- Customer Experience
- Safety Best Practices
- Reading Comprehension
- Receiving Support
- Managing Multiple Tasks
- Typing Proficiency
Timeline
Packaging Machine Operator
Kellogg's
08.2011 - 05.2023
Customer Service Representative
A.C.S
08.2008 - 05.2011
Associate of Science - Business Management
Big Sandy Community And Technical College
High School Diploma -
Belfry High School
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