Nathan Starkenberg
Dearing,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable IT specialist with strong ability in hardware repair. Offering stellar trouble shooting skills and customer service . proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
Work History
25U IMO
US Army
Junction City, KS
11.2022 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided technical support to customers when needed.
- Planned and completed group projects, working smoothly with others.
25U IT Helpdesk
US Army
Junction City, Kansas
11.2022 - 03.2024
- Installed, configured, tested, maintained, monitored, and troubleshot end-user workstations.
- Diagnosed system errors and provided solutions to restore functionality.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Created accounts for new users on the company's internal network.
- Assisted with onboarding of new employees by setting up their computers with appropriate software and access rights.
- Set up equipment for employee use such as printers, scanners, monitors.
- Maintained inventory of all equipment associated with help desk operations.
- Logged customer calls in ticket tracking system according to established procedures.
- Identified recurring technical issues and recommended solutions.
- Escalated unresolved tickets to higher levels when necessary.
- Ensured that all incidents are resolved within agreed upon service level agreements.
- Provided guidance on best practices for using computer systems securely.
- Tracked IT assets including laptops, PCs, phones and tablets.
- Prepared reports on help desk activities as needed.
- Developed training materials for end-users on how to use various applications.
- Assisted in developing processes and procedures for help desk operations.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
- Demonstrated advanced product knowledge to solve customer issues.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Maintained up-to-date case documentation for future reference.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Maintained positive working relationship with fellow staff and management.
- Oversaw daily performance of computer systems.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Inspected equipment and read order sheets to prepare for delivery to users.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Conducted workflow analysis, space design or cost comparison analysis.
Signal Support Specialist (25U)
US Army
Camp Carroll , South Korea
02.2020 - 11.2022
- Performed preventive maintenance on signal support systems and equipment.
- Provided technical assistance for network communications issues.
- Troubleshot problem areas in communications networks.
- Configured network devices according to customer specifications.
- Monitored system performance to identify potential problems before they occurred.
- Analyzed system requirements and designed solutions accordingly.
- Developed training materials for users of communication systems.
- Maintained radio and data distribution systems.
- Installed, operated, and maintained radio, data, and other communication systems.
- Repaired line-of-sight antennas and towers.
- Built cables for various communication systems such as fiber optics, coaxial cable, twisted pair.
- Assisted with the installation of antennas and cabling for voice and data applications.
- Programmed frequency hopping radios to ensure secure transmissions.
- Conducted tests on new or upgraded hardware components to ensure compatibility with existing systems.
- Resolved software related issues on communication systems.
- Ensured compliance with security protocols regarding access control measures.
- Coordinated activities with external organizations when necessary.
- Updated documentation of all changes made to system configurations.
- Provided technical advice to customers regarding their communication needs.
- Supported user requests by setting up accounts and troubleshooting any issues encountered during use.
- Installed and employed signal support systems and terminal devices for battlefield situations.
- Identified issues and initiated troubleshooting methods for signal support services, including radio, wire and battlefield automated systems.
- Used computers to control and monitor network status during battlefield operations.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Created and wrote information services policies and procedures for supported organizations.
- Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
- Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Maintained system logs or manuals to document testing or operation of equipment.
- Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Resolved network connectivity issues with routers and switches.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Trained new employees on the use of computer systems and programs.
- Performed regular maintenance checks on computer hardware components.
Education
Certificate of Education 25U Signal Support Specialist - Information Technology And Communications
25U Advanced Individual Training
Fort Gordon, GA10-2020
Skills
- Team Management
- Hardware Repair
- Dependable and Responsible
- Time Management
- Conflict Resolution
- Problem-Solving
- Analytical and Critical Thinking
- Troubleshooting
- Supervision and leadership
- Self-Directed
- Hardware Installation
- Data Recovery
- System Upgrades
- Software Installation
References
References available upon request.
Timeline
25U IMO
US Army
11.2022 - 03.2024
25U IT Helpdesk
US Army
11.2022 - 03.2024
Signal Support Specialist (25U)
US Army
02.2020 - 11.2022
Certificate of Education 25U Signal Support Specialist - Information Technology And Communications
25U Advanced Individual Training
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