Nathan Stratton
Talent
Summary
A certified peer mentor and crisis intervention-trained professional with over a year of direct client and family contact and customer service experience. Uphold organizational mission by collaborating with multi-disciplinary teams to assist participants in applying for short- and long-term solutions for food, warmth, and shelter. Foster sustainable relationships with participants by conducting regular one-on-one support sessions designed to encourage positive adjustments while transitioning into programs. Ensure confidentiality at all stages of the participant journey by handling records with discretion. Build mutual trust by interacting effectively with diverse educational, ethnic, and socioeconomic backgrounds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Recovery Mentor
Addictions Recovery Center
Medford, OR
12.2024 - 01.2026
- Provided one-on-one peer recovery support to more than 50 clients at one time during the detoxification process, including engagement through active listening, motivational support, and recovery-oriented conversations. Assisted clients in identifying recovery goals and structuring post-detox plans. Observed and reported client needs, concerns, or changes in behavior to clinical staff. Onboarded and trained new employees and reported to the Community Sponsorship/Outreach & Engagement Team Manager.
- Supported care coordination and warm handoffs to residential, outpatient, or community-based treatment programs. Facilitated or co-facilitated recovery-focused groups and educated clients on recovery resources, coping skills, relapse prevention, and self-advocacy. Consistently maintained accurate and timely documentation in accordance with facility policies and regulatory requirements.
- Significantly increased in program completion rates by diffusing client flight risks through working with residential and agency programs to provide mental health services and medication compliance strategies.
- Streamlined intake assessments and medical screenings through collaborating with the admissions teams on optimal walk-in times.
- Upheld a 40% client face-to-face interaction requirement, representing the highest level on the team, to offset budget allocations for wages by strategically scheduling appointments and identifying and responding to urgent client needs.
- Accelerated client progress by implementing proven fast-track methods for client goal attainment.
- A nonprofit providing comprehensive, compassionate treatment and support services for individuals seeking recovery from substance use disorders.
Patient Service Specialist
Southern Oregon Chiropractic
Ashland, OR
01.2023 - 01.2024
- Managed the patient check-in and check-out process, ensuring accuracy of demographic information and insurance verification. Maintained electronic medical records (EMR) system, accurately documenting patient information and updating records. Collaborated with healthcare providers to coordinate referrals for specialist visits or diagnostic tests, verified insurance coverage, and obtained pre-authorization for procedures and treatments.
- Ensured organizational liquidity by overseeing the end-to-end billing process, including collecting co-pays, processing payments, and reconciling accounts receivable.
- Delivered exceptional patient experiences by scheduling timely appointments, optimizing provider schedules to maximize efficiency, and responding swiftly to inquiries via phone, email, and in-person.
- Adhered to Oregon state regulatory compliance standards by assisting patients in the completion of necessary application and benefit forms and paperwork.
- A patient-centered clinic providing comprehensive chiropractic care focused on pain relief, mobility restoration, and long-term wellness.
Patient Service Representative
Rogue Community Health
Medford, OR
- Accountable for patient documentation, scanning completed forms, and identification and insurance cards. Scheduled and confirmed appointments and procedures with patients and healthcare professionals. Reported to the Regional Manager.
- Garnered top patient satisfaction scores by cultivating positive patient relationships and delivering premium care.
- Attained 100% compliance with HIPAA regulations by maintaining strict confidentiality while navigating patient information through various software applications.
- A nonprofit community health center delivering accessible primary care, behavioral health, and support services to individuals and families.
- Additional Experience: Customer Service Representative & Sales Associate for Affiliated Computer Services (Nextel & Sprint) & Harry & David, & Equipment Operator for Cardinal IG
Education
Course of Study - Applied Science in Drug & Alcohol Counseling
Lane Community College
Eugene, ORSkills
- PowerPoint and Outlook skills
- Electronic Health Record (EHR) Systems: EPIC & Dr Cloud
- Typing 40 WPM
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Conflict resolution
- Cross-cultural sensitivity
- Verbal and written communication
- Data protection
Certification
CRM Certified through MACBO
Timeline
Certified Recovery Mentor
Addictions Recovery Center
12.2024 - 01.2026
Patient Service Specialist
Southern Oregon Chiropractic
01.2023 - 01.2024
Patient Service Representative
Rogue Community Health
Course of Study - Applied Science in Drug & Alcohol Counseling
Lane Community College
Core Competencies
- Multi-Disciplinary Team Collaboration - Crisis Intervention - Mentoring & Coaching - Direct Outreach & Travel
- Strong Interpersonal, Written, & Oral Communication Skills - Relapse Prevention Strategies
- Progress Monitoring - Emergency Response Expertise - Community Resource Referrals - Feedback Loop Development
- Participant Advocacy & Goal Setting - Customer Support & Service - Case Management - Food & Housing Assistance