Robin Andrews

• Established trusting relationships with clients, fostering an environment of open communication and mutual respect.
• Monitored client progress through regular check-ins, adjusting plans as needed to maintain momentum towards goals.
• Connected clients with community resources such as housing, employment, and educational opportunities to support long-term stability.
• Facilitated group therapy sessions, promoting healthy discussion and shared experiences among participants.
• Assisted clients in identifying personal goals for recovery, creating tailored plans to achieve success.

Handled AP, ledger, reconciliation and statement requirements to maintain records accuracy, integrity, and compliance.

Balanced bank's vault of daily cash for withdrawals and deposits.

Accepted cash and credit card payments, issued receipts and provided change.

Processed invoices and checks, maintained daily cash logs and deposits.

Provided over-the-phone account and payment support services, including maintenance, activations, packaging and scheduling field visits, and escalate calls to support my team.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

Worked with team members and leadership to identify and develop process improvements.

• Developed strong relationships with key clients, resulting in increased retention rates and referrals.
• Reduced customer complaints by implementing effective resolution strategies tailored to individual client needs.
• Developed comprehensive knowledge of company products and services, enabling effective support for clients experiencing difficulties or seeking guidance.
• Oversaw the implementation of a new CRM system, significantly improving data organization and accessibility for the entire team.