Molly Wright
Toyota Industries Commercial Finance
Fort Worth,TX
14
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Work History
Loss Recovery Supervisor
4 Years 4 Months- Maintain credit loss, and increase recoveries year over year while meeting.
- Manage and guide staff in handling unusual and difficult situations in determining the most effective method for maximizing benefit to the company
- Coordinate with legal, credit risk, policy, and compliance with regulations and overall credit risk strategy
- Effectively manage the assigned budget forecasting and expense control.
- Maintain perspective of current and future technological innovations being developed for use in the process design and recovery fields to reduce credit loss
- Ensure compliance monitoring and internal controls are in place, including processes by company and regulatory standards
- Lead and develop an effective team through communication, performance management, development plans, and reward/recognition practices
- Client liaison with assigned outside agencies and attorneys.
- Partner with TICE Legal on matters where the further legal direction is sought or TICE has been named in the suit.
- Identify accounts on Subpoenas served to TICF's Agent for Service of Process and complete the Affidavit.
- Legal documents - Subpoenas/Request for Production of documents, Notice of Disposition of Sale.
- Negotiate repossession or settlement, depending upon circumstances.
- Review accounts for collectibility on charged-off accounts, and bad debt, sell equipment to Hino/forklift dealers and offer settlements.
- Determine the value of assets; determine the appropriate legal action necessary to recover amounts due or recover equipment.
- Lead monthly conference call with agencies to review trends and performance
- Ensure that agencies are meeting required service levels and independently coach agencies/attorneys accordingly.
- Review disputed accounts, legal issues, and replevin accounts to ensure agencies and attorneys are responding time and accurately.
- Direct actions of counsel to secure the most favorable results for TICF. Identify alternate legal counsel, if needed.
- Garner in-depth understanding of Statements of Work (SOW), Master Service Agreements (MSA), and related contractual documents. Perform random audits of agency state license and bond compliance.
- Resolve inbound phone calls related to agency accounts (e.g. complaints).
- Negotiate fees and audit invoices.
- Work with Hino and Forklift dealers to collect past due payments, sell bankruptcy, and repossessed units to the dealers to mitigate losses and reduce fees, while building strong relationships with them.
- Effectively work in a cross matrixed organization to sell units.
- Identify gaps within the organization while providing solutions and addressing all issues, while maintaining professionalism.
- Keep management apprised of critical issues related to compliance, exposure, remittance, etc.
- Reconcile accounts when necessary.
- Develop desk guides/procedures for processing documents.
- Work on special projects as assigned.
Regulatory Complaints Manager
8 Months- Complaint Resolution:Led a team of 12 specialists responsible for resolving Tier-3 escalated borrower disputes and high-risk regulatory complaints within strict legal and service-level deadlines.
- Trend Analysis:Conducted root-cause analyses of TILA and ECOA disclosure issues, identifying systemic complaint drivers and reducing repeat grievances by 35%.
- Regulatory Liaison:Partnered with legal counsel to develop compliant remediation responses and served as a primary liaison during regulatory inquiries and audits.
- Reporting:Analyzed complaint metrics, escalation trends, and SLA performance and presented findings and operational recommendations to executive leadership.
- Process Improvement:Updated complaint-management workflows, policies, and cross-functional response strategies to support ongoing compliance with evolving federal and state regulatory requirements.
Senior Legal Analyst
3 Years- Investigated claims and provided litigation support to in-house and outside counsel, timely and efficiently managing multiple projects in a fast-paced environment
- Responded to discovery requests, prepared case summaries, and privilege/reduction logs
- Reviewed cases for claim sharing with maintenance vendors and prepared tender letters
- Docketed cases, conducted general and legal research, and drafted legal documents and correspondence
- Assist in complex litigation through research, discovery, trial, and client/expert contacts
- Located, reviewed, and extracted critical data from vendor and company contracts; supplied relevant reference information and summaries to Attorneys
- Analyzes court documents such as third-party subpoenas, levies, garnishments, government agency documents, and any other forms of the legal document served.
- Researched various databases for case information and investigative inquiries.
Litigation Recovery Analyst II
2 Years 2 Months- Manage & review all litigation requests for accuracy
- Drafted all litigation referrals packets to send to outside counsel such as replevin matters including, acts/threats of violence, break-orders, sheriff escorts, replevin bonds, full balance suits, fraud, dealer/ commercial fraud
- Filed proper paperwork to secure restitution, title Fraud, deficiency judgments, & declaratory judgments
- Worked closely with multiple other department management such as Fraud, Re-marketing, and Service and Support department to resolve potential litigation matters and assisted with outstanding title issues
- Communicated with probate /estate attorney on deceased accounts to find a win/win solution to avoid losses
- Monitor and communicate with outside counsel involving all litigation matters Communicate with outside attorney networks on contested litigated matters
- Manage Cease & Desist accounts
- Subject Matter Expert on Litigation matters such as probate/estate claims, replevin, dealer suits, title suits, impound/lien loss suits & full balance suits
- Trained Litigation Specialists and Administrators
- Audited invoices to ensure accuracy and made the necessary corrections. Researched vendor statements to ensure all open items were paid.
- Performed and documented duplicate payment research.
- Filed & paid invoices on a daily basis.
- Collaborate and work closely with outside counsel as well as with management to achieve maximum results.
Asset Recovery Specialist III
3 Years 8 Months- Handle a variety of different debt types: Post bankruptcy, post repossession, attorney retained account, SCRA, lease-end charges, total loss, effort exhausted, late charges, skip charge-off & secured judgments
- Respond to routine and escalated customer & attorney inquiries via inbound and outbound calls
- Handle accounts with speed and accuracy while maintaining professionalism and proficiency
- Complete phone calls to meet required performance standards - metrics
- Confirm and/or negotiate payment arrangements; research any discrepancies Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
- Maintain strict confidentiality
- Willing to work a flexible schedule as needed and overtime as necessary to meet business needs
- Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within the established time frame
- Evaluate accounts to find a win/win solution to avoid losses
- Responsible for prevention of loss of revenue on auto loans 90 to 120+ days past due Locate customers using basic and advanced skip tracing tools
- Communicate with third parties to acquire customers' location information
- Review and analyze credit applications and reports
- Comply with all federal, state, and local regulations
- Utilizing collection measures when deemed necessary in accordance with company guidelines and policies
- Utilized communication and skip tracing expertise to minimize losses
- Demonstrated ability to meet and exceed performance objectives in a high volume fast-paced environment
- Executed charge-off and legal actions for accounts 60+ days past due
- Participated in ongoing training and abided by FDCPA.
Skills
Databases
Process improvement
Research
Debt collection negotiation
Skip tracing
Encompass
Problem-solving
Liability claims
Loan servicing
Regulatory compliance
Mortgage lending
Team management
Phone banking
Computer operation
Customer service
Negotiation
Stakeholder relationship building
Team development
In-depth knowledge of collection practices
Team training
Collections
Microsoft Excel
Data analysis skills
Proficient knowledge of MS Office Suite product; regularly checks for errors and makes (Word
Excel
Access
PowerPoint
One Note
corrections as necessary; takes ownership of Outlook)
projects
Document archiving (loan processing)
Quality control
Debt collection skip tracing
Personal guarantees (financial collateral)
Google Workspace
Teamwork
Cross-functional collaboration
Management
Leadership
Call center experience
Microsoft Word
Time management
Attention to detail
Outbound calling
Organizational skills
Supervising experience
Adaptability
Debt collection payment plan
Communication skills
Strong analytical and problem-solving skills.
Cross-functional communication
Developing new training programs
Analysis skills
Mentoring
Document preparation (loan closing)
Legal Research
Training & development
Collections agent experience
Property insurance knowledge
SAP
Post-closing quality control (loan processing)
Energetic and proactive. Managing Operations and Efficiency
Handling wage garnishments
Good judgment; attention to detail; initiative; research skills. team player; team-building
UCC law
Compliance reporting
Call center management
Microsoft Outlook
Personal Information
Driving License: Driver's License
Timeline
Loss Recovery Supervisor
Toyota Industries Commercial Finance
06.2022 - CurrentRead More
Regulatory Complaints Manager
Hyundai Capital America
10.2021 - 06.2022Read More
Senior Legal Analyst
Hyundai Motor Finance
10.2018 - 10.2021Read More
Litigation Recovery Analyst II
Hyundai Capital America
08.2016 - 10.2018Read More
Asset Recovery Specialist III
Ally Financial Inc.
12.2012 - 08.2016Read More