Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nate Swensen

Salt Lake City,UT

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Customer Service Specialist

Lennar Homes
10.2019 - 03.2024
  • Participated in ongoing professional development opportunities, staying current with industry trends to better serve customers'' needs.
  • Improved customer satisfaction rates by efficiently addressing and resolving complex issues in a timely manner.
  • Mentored junior team members, sharing best practices and fostering a supportive work environment conducive to growth.
  • Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Supported audit procedures to check all procedures, processes and work standards.
  • Inspected worksites, practices and for compliance with established safety standards.

Customer Service Specialist

Woodside Homes
03.2018 - 07.2019
  • Enhanced customer satisfaction ratings by resolving concerns in a timely manner.
  • Scheduled and maintained appointments with customers as needed to assess warranty issues.
  • Performed regular maintenance and upkeep of company vehicle.
  • Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
  • Documented and communicated jobsite safety concerns to management.

Customer Service, Warranty Specialist

Excel Cabinets
09.2016 - 03.2018
  • Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
  • Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained neat, clean and hazard-free sites.
  • Provided new-employee health and safety orientations and developed materials for presentations.

Delivery Specialist

Swirl Woodcraft
11.2014 - 08.2016
  • Assessed raw material for efficient usage in cabinet manufacturing process.
  • Interpreted cut lists and blue prints for the manufacturing of cabinet parts.
  • In charge of product quality inspection.
  • Oversaw collection, loading and delivery of cabinets and parts to job sites.
  • Responsible for general car and maintenance of company vehicles.

Crew Supervisor

Arbor Works
03.2011 - 10.2014
  • Identified means to reduce risk and increase job site safety Supervised and delegated daily tasks and duties to employees.
  • Managed the care and maintenance of company vehicles and equipment.
  • Provided customer service to clients to address any concerns.
  • Managed scheduling to align with sales.
  • Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.

Education

Specialist in Safety & Health - Construction Industry

Mountain West OSHA Education Center
Salt Lake City, UT
09-2024

Skills

  • Hazard identification
  • Audit procedures
  • Electrical safety
  • Accident investigation
  • OSHA compliance
  • Safety and compliance inspections
  • Dispute resolution
  • Quality assurance controls
  • Project management
  • Building codes and regulations
  • Site coordination
  • Residential construction

Certification

OSHA SSH: Specialist in Safety & Health construction Industry

OSHA 510: Occupational Safety and Health Standards for the Construction Industry

OSHA 3015: Excavation, Trenching, and Soil Mechanics

OSHA 2225: Respiratory Protection

OSHA 3095: Electrical Standards

OSHA 7505: Accident Investigation

NFPA Energy Storage Systems and Solar Safety

NFPA Photovoltaic and Energy Storage Systems

NFPA 70E

OSHA 10 Construction Safety and Health

First Aid, CPR and AED training.

Emergency Medical Review Course Level-1

Timeline

Senior Customer Service Specialist

Lennar Homes
10.2019 - 03.2024

Customer Service Specialist

Woodside Homes
03.2018 - 07.2019

Customer Service, Warranty Specialist

Excel Cabinets
09.2016 - 03.2018

Delivery Specialist

Swirl Woodcraft
11.2014 - 08.2016

Crew Supervisor

Arbor Works
03.2011 - 10.2014

Specialist in Safety & Health - Construction Industry

Mountain West OSHA Education Center

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