Nathan Tavares
Optician
San Lorenzo,CA
Summary
Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
10
10
years of professional experience
Work History
Optician
Dublin Ranch Optometry
09.2022 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Optician
Dublin Ranch Optometry
05.2018 - 03.2021
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Head Cashier
Sprouts Farmer Market
02.2015 - 05.2018
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Facilitated and logged store opening, closing, and shift changes.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Cafe Worker
Lake Chabot Marina
03.2013 - 09.2014
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
Education
Associate of Arts - Liberal Arts And Sciences
Las Positas College
Livermore, CA05.2015
High School Diploma -
Castro Valley High School
Castro Valley, CA06.2012
Skills
- Selecting Frames
- Recommend Lens Wear
- Provider Training
- Cleaning Techniques
- Cash Register Operations
- Eyewear Brands
- Verifying Prescriptions
- Children's Eyewear
- Customer Inquiries
- Eyeglass Repair
- Operational Requirements
- Clerical Support
- Office Cleaning
- Product Upselling
- Lens Specification Conformance
- Eyeglass Aesthetics
- Active Listening
Timeline
Optician
Dublin Ranch Optometry
09.2022 - Current
Optician
Dublin Ranch Optometry
05.2018 - 03.2021
Head Cashier
Sprouts Farmer Market
02.2015 - 05.2018
Cafe Worker
Lake Chabot Marina
03.2013 - 09.2014
Associate of Arts - Liberal Arts And Sciences
Las Positas College
High School Diploma -
Castro Valley High School
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