Janell Portillo

Valley Village,CA

Summary

Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.

Overview

years of professional experience

Work History

Optician Technician

Porter Ranch Optometry

02.2024 - Current

Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eye wear solutions.
Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
Provided exceptional customer service by promptly addressing questions or concerns regarding eye wear purchases or insurance claims.
Ensured customer satisfaction with precise adjustments, repairs, and fittings for eye wear.
Collaborated with optometrists to provide optimal patient care and accurately address any vision concerns.

Optician, Administrative Assistant

Wide Eye Optometry

03.2021 - 02.2024

Coordinated promotional events featuring high-end brands during quarterly trunk shows.
Developed marketing visuals utilizing graphic design tools.
Delivered administrative support to Encino, Palmdale, and Newhall offices.
Executed administrative duties by answering calls and processing patient check-ins.
Acquired necessary authorizations for clinical procedures.
Managed electronic transactions to ensure timely insurance payments.
Delivered surgical resources for complex cases.
Coordinated with eye wear representatives to keep office inventory updated.
Attended workshops to enhance professional and technical knowledge.

Optician and Vision Therapy Assistant

Apple Optometry

11.2019 - 03.2021

Administered Vision Therapy Assessments tailored to diverse age groups, including children and teenagers.
Conducted weekly Vision Therapy sessions lasting approximately one hour.
Executed prescreening procedures to support comprehensive eye exams.
Guided patients in choosing frames and lenses tailored to their lifestyle and prescription needs.
Handled administrative responsibilities like filing, typing, binding, and scanning.
Secured necessary financial approvals for clinical services.
Monitored stock levels to maintain supplies inventory.

Option

Greater Valley Optometry

03.2017 - 05.2020

Provided expert advice on lens types, frame selection, and styling options.
Informed customers about suitable corrective lens choices.
Configured Revolution EHR software tailored to practice needs.
Oversaw sales activities, billing procedures, and insurance processing.
Ensured upkeep and presentation of multiple eye wear displays.
Coordinated and monitored tasks of junior employees.
Calmed tense situations involving dissatisfied patients.

Education

Medical Assistant Diploma -

North West College

Glendale, CA

10.2017

Skills

Experienced in utilizing Microsoft Office tools effectively
Proficient in EMR systems
Professional Phone Etiquette
Excellent verbal and written communication skills

Ability to adjust to departmental changes
Contact lens fitting
Multitasking Abilities
Reliability

Languages

Spanish

Native or Bilingual

Timeline