Haley Ritter
Bonney Lake,WA
Summary
Professional with strong background in training and development, adept at designing and implementing effective training programs. Skilled in curriculum development, instructional design, and leveraging technology to enhance learning experiences. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ambulatory Clinic Education & Training Specialist
Valley Medical Center
Renton, WA
02.2025 - Current
- Responsible for onboarding and orientation of new clinical employees, including the use of systems (i.e., Epic) need to perform in their role and setting.
- Assess learning needs to assist in developing/delivering/implementing training, education, and targeted support to staff as applicable.
- Provide for the evaluation of the appropriateness and effectiveness of training resources and facilities as a component of educational activities.
- Ensure employee competency through ongoing support, auditing and annual refreshers or remediation activities surrounding identified opportunities for improvement, from initiation through completion, in collaboration with Operations Leadership and Clinical Leadership teams.
- Create training documents and materials, partnering with other Subject Matter Experts as appropriate.
- Conduct on-site training with staff and providers to support clinical operational functions.
- Lead and participate in quality efforts to promote clinical safety, standardization, and evidence-based practices within ambulatory clinic network.
- Lead and collaborate within interdisciplinary teams to identify and develop strategies, metrics, and processes to improve quality of care and safety.
- Assess clinical workflows; identifies and implements best practices that promote standardization throughout the organization.
- Participates in department process improvement projects, compliance audits and quality monitors.
- Responsible for developing, implementing and compliance with all ambulatory clinic network policies and procedures.
- Collaborate with Employee Health and Quality team to ensure Occupational Safety and Health Administration (OSHA), Department of Health (DOH), Joint commission compliance.
Medical Assistant
Renton Landing Urgent Care – Valley Medical Center
Renton, Washington
08.2015 - 02.2025
- Anticipate and facilitate provider workflow
- Perform initial intake by verifying chief complaint for patient visit
- Obtain vitals per network policy for each patient visit
- Prepare patient for examinations and procedures
- Assist with examination and procedures
- Administer medications as ordered by the provider and per scope of practice
- Performs venous and capillary invasive procedures for blood withdrawal
Barista
Starbucks
Auburn, Washington
10.2012 - 05.2015
- Customer Service/Prepare orders
- Clean and sanitize work areas and equipment
- Organize product shipments
Leasing Consultant/Concierge
Riverstone Residential
Federal Way, Washington
04.2011 - 03.2012
- Answer phone calls/ make appointments
- File paperwork/ Enter demographics
- Lease apartments/sign paperwork
Education
Medical Assistant Program -
PIMA
Renton, WA05.2015
Skills
- Extensive EPIC experience
- Experienced in utilizing Microsoft Office tools effectively
- Manage growth charts and medication records
- Interpersonal and communication skills
- Recognize and respect cultural diversity
- Performs CLIA waived laboratory tests
- Provide patient education per established protocols
- Performs sterilization techniques
- Performs intradermal, subcutaneous, and intramuscular injections
- Procedures set up and experience
Certification
- American Heart Association, BLS CPR/AED/First Aid
- HIV/AIDS Certification
- Medical Assistant certified through the AMT
Timeline
Ambulatory Clinic Education & Training Specialist
Valley Medical Center
02.2025 - Current
Medical Assistant
Renton Landing Urgent Care – Valley Medical Center
08.2015 - 02.2025
Barista
Starbucks
10.2012 - 05.2015
Leasing Consultant/Concierge
Riverstone Residential
04.2011 - 03.2012
Medical Assistant Program -
PIMA