Nathan Templeton
Shertz,Tx
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Open Cloud Academy Graduate
Rackspace Open Cloud Academy
01.2017 - 03.2017
- RHSCA Prep studies
- Agile understanding of multiple system integration and support
- Low-level overview of security integration and best use practices.
- Best case solutions for implementing web based solutions to grow business interests
- Web server (Apache) install/configuration and support
- Along with MySQL support and integration.
Support Tech
Rackspace
03.2014 - 05.2015
- Responsible for routing new tickets to the appropriate teams.
- Responsible for sorting/finding tickets with long drag times on them and alerting the appropriate team or Racker to take care of them.
- Validating alerts to customers as either false/positives or valid alerts to escalate the ticket to the appropriate team as quickly as possible to meet SLA requirements.
- Front line at Rackspace to monitor/mitigate SLA standards.
- Knowledge required for the job spanned: Linux, Window
- VMware, storage solutions as well as database knowledge.
- Basic/advanced understanding of Oracle, MSSQL,MYSql and to a lesser extent Cold fusion.
- Basic/advanced understanding of VMware/VMWare Fusion etc.
NOC/ Systems Support Engineer/Admin
Aviat Networks
01.2013 - 02.2014
- Bacro Systems Support
- Bare metal rebuild, software install and configuration.
- VMWare Administration and Generation
- In production Windows VM (2003r2, Server 2012)
- Test lab with multiple custom linux VM’s for proof of concept.
- Operation Systems Support and Ingratiation (Windows & Linux)
- Utilizing virtual machines for “proof of concept” configuration and testing purposes.
- Splunk installation and configuration support.
- BI Reporting Creation and Maintenance (SAP Business Solutions)
- Juniper Firewall Maintenance, Deployment and Integration
- Access Control List Maintenance
- Network Security Services (NAT/PAT/IPTABLES)
- Troubleshooting Support
- Provided 24/7 On-call support for NOC Support Operations
- Parature Ticketing System Reporting and Support
- Network Specific Support for in house Software Solutions / Infrastructure Support
Education
Bachelor’s of Information Systems -
Charter College
Anchorage, AK 02.2008 - 03.2012
Skills
Network Securityundefined
Timeline
Open Cloud Academy Graduate
Rackspace Open Cloud Academy
01.2017 - 03.2017
Support Tech
Rackspace
03.2014 - 05.2015
NOC/ Systems Support Engineer/Admin
Aviat Networks
01.2013 - 02.2014
Bachelor’s of Information Systems -
Charter College
02.2008 - 03.2012
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