Nathan Thomas
Imperial Pools Inc.
Mechanicville,NY
2
Languages
3
years of professional experience
Motivated and goal-oriented professional with experience in retail sales. Known for exceptional customer service, punctuality and reliability, consistently ensuring smooth store operations and elevated customer satisfaction.
Work History
Sales Associate
2 Years 2 Months- Assisted customers in selecting pool products and services, ensuring optimal satisfaction.
- Processed transactions accurately and efficiently
- Maintained inventory levels.
- Conducted product demonstrations.
- Handled phone inquiries and delivered efficient answers to ensure clarity and satisfaction for callers.
- Analyzed pool water quality and supplied individuals with detailed instructions and essential materials to address and resolve water-related issues.
- Assisted in store cleanliness.
- Assisted in deliveries as well as mailing packages.
- Took inventory of items weekly.
- Marked returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in placing orders for customers' specific needs.
Cashier
1 Year- Processed customer transactions accurately and efficiently.
- Assisted in maintaining store cleanliness and organization.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Biology
- Honoree of [Student Honors College]
- Dean's List [Fall 2025]
- Dean's List [Spring 2026]
- 3.9+ GPA
- Teaching Assistant of Evolutionary Biology
High School Diploma
- Honor Roll [2021-2025]
- 4.0 GPA
- Completed AP course in Writing and Composition
- Elected Section Leader of Choir
- Tutor in Italian
Skills
Customer service excellence
Customer service
Upselling
Analytical skills
Teamwork and collaboration
Customer needs assessment
Inventory management
Dependable team member
Goal-oriented
Outstanding customer service
Verbal and written communication
Product recommendation
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Sales Associate
Imperial Pools Inc.
06.2024 - 08.2026Read More
Cashier
Market 32
06.2023 - 06.2024Read More
University At Buffalo
Bachelor of Arts from Biology
Read More
Guilderland High School
High School Diploma
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