Nathan Urena

- One of 4 hired out of a group of 50+, went through a 4 Step interview process to be hired

- Worked in peak $5,000+ sale hours various times

- Built great relationships with colleagues and customers and learned how to enhance my communication

- Worked and learned to handle all position's

- Mastered in sanitation and followed health regulations consistently to ensure higher quality food

- Worked promptly and efficiently to meet guest expectations

• Prepared and served a variety of frozen treats, ensuring high product quality.
• Maintained cleanliness and organization of service area to enhance customer experience.
• Assisted in training new team members on operational procedures and safety protocols.
• Managed inventory levels of ingredients and supplies to ensure efficient operations.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Collaborated with team members to streamline order fulfillment processes during peak hours.
• Implemented effective sanitation practices in compliance with health regulations.
• Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.