Nathan Wagaman
Houston,TX
Summary
Detail-oriented professional with a versatile background in office administration and customer service. Known for enhancing workflow efficiency and maintaining strict confidentiality, poised to leverage expertise for operational success.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Education
Bachelor of Arts - Interdisciplinary Studies: Humanities
Houston Christian University
Houston 08.2024 - 05.2026
No Degree - Music
Lone Star College
Kingwood, TX 08.2023 - 05.2024
Work History
Managerial Assistant
Kawai Piano Gallery of Houston
Houston, TX
11.2024 - Current
- Coordinated schedules and managed appointments for gallery staff and clients.
- Assisted in inventory management, ensuring accurate stock levels of pianos and accessories.
- Implemented efficient filing systems to streamline document retrieval processes.
- Supported marketing initiatives by preparing promotional materials and assisting with events.
- Collaborated with management to improve customer service practices and increase satisfaction levels.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Maintained strict confidentiality when handling sensitive information related to personnel records or company matters.
Cashier Team Lead
Fast Food
Houston, TX
08.2016 - 08.2024
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored team members in customer service excellence and operational procedures.
- Collaborated with team members to maintain high standards of food safety and hygiene practices.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Streamlined workflow processes, enhancing efficiency in food preparation and service delivery.
- Resolved customer complaints promptly, ensuring satisfaction while maintaining brand reputation and loyalty.
- Processed customer transactions efficiently using point-of-sale- systems.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
Student Teacher
School of Rock
Kingwood, TX
07.2015 - 05.2016
- Developed engaging lesson plans to enhance student understanding of music concepts.
- Facilitated group rehearsals, fostering collaboration and teamwork among students.
- Assessed student performance, providing constructive feedback to support skill development.
- Implemented innovative teaching strategies, improving student engagement and retention of material.
- Organized and led performances, showcasing student progress and building confidence in their abilities.
- Collaborated with parents to discuss student progress, addressing concerns and celebrating achievements.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
Skills
- Workload balancing
- Office administration
- Office management
- Paperwork processing
- Software knowledge including Microsoft PowerPoint, Word, Teams, & Outlook; Google Slides & Docs; Adobe Premier Pro; DaVinci Resolve
- Sales support
- Professional networking
- Document control
- Report preparation
- Customer service
- Problem-solving
- Time management
Accomplishments
- Graduated Cum Laude from Houston Christian University (2026)
- Achieved President's List during time at community college
- Performance experience includes: South By Southwest in 2018, choir, piano and organ recitals, jazz band, and church worship bands
- Achieved Employee of the Month during time at Taco Bell
- Successfully completed the standards set forth for the ServSafe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP)
Instruments Played
Piano
Electric Guitar
Acoustic Guitar
VOX: Baritone/Bass
Bass Guitar
Organ
Timeline
Managerial Assistant
Kawai Piano Gallery of Houston
11.2024 - Current
Bachelor of Arts - Interdisciplinary Studies: Humanities
Houston Christian University
08.2024 - 05.2026
No Degree - Music
Lone Star College
08.2023 - 05.2024
Cashier Team Lead
Fast Food
08.2016 - 08.2024
Student Teacher
School of Rock
07.2015 - 05.2016