Sonia Palmer
Morrow,GA
Summary
Seasoned SR Managerial professional with a proven track record at Six Flags Over Georgia, adept in budget support and staff training and development. Excelled in enhancing workplace safety compliance and optimizing team performance. Skilled in multitasking and organization, significantly improving operational efficiency and guest satisfaction.
Overview
12
12
years of professional experience
Work History
SR Managerial
Six Flags Over Georgia
Austell, GA
02.2013 - 01.2025
- Opened, created, and posted the templates for the Security, Parking Lot, and Law Enforcement staff members; made time adjustments by adding or removing the staff.
- Monitor the department's budget and staffing levels.
- Conducted interviews, hired, and initiated the process to terminate employment.
- Evaluated the supervisors, leads, and officers' performance.
- Monitor the safety of the entire park, and ensure that the policies are adhered to by the guests and team members.
- Supervised the Lost & Found Department, logged the lost items that were found, notified the guests or team members, responded to the guests' complaints with resolutions, dropped the found cash, and created and submitted the check requests.
- Audit team members' folders.
- Completed all paperwork regarding CTs, ejections, training, and shifts.
Education
High School Diploma -
Central High School
Macon, GA06-1989
Skills
- Document control
- Report generation
- Budget support
- Report preparation
- Office administration
- Paperwork processing
- Staff scheduling
- Workload balancing
- Expense tracking
- Multitasking and organization
- Money handling
- Staff training and development
- Inventory management
- Work delegation
- Performance reviewing
- Employee performance evaluations
- Employee supervision
- Customer relations
- Task delegation
- Performance evaluation
- Coaching and mentoring
- Schedule oversight
- Problem-solving
- Reporting and documenting
- Workplace safety compliance
Affiliations
- Family Time
- Walking Dog/ Dog Lover
- Dancing
- Reading
Accomplishments
- Super Service Star Recognition 2x
- Completion of Job Trainings
- Recognition from the guests
Timeline
SR Managerial
Six Flags Over Georgia
02.2013 - 01.2025
High School Diploma -
Central High School
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