Nathan Woods
Richmond,VA
Summary
Multi-talented Sales Engineer adept at developing cross-department skills. Talent for making technical results accessible to customers to generate well-informed sales, and using ongoing support to promote customer retention. Creative in designing custom project plans and estimates to meet end-user needs.
Overview
8
8
years of professional experience
Work History
Director of Operations; Partner |
Business Over IP
Ashland, VA
05.2018 - Current
- Promoted from Intern > Installing Salesman > Tech Support 1 & 2 > Installation Manager > Director of Operations; Partner
- Developed onboarding and cross-training programs for 14 employees across sales, customer service, installation, tech support, and crisis response.
- Oversaw the implementation of new CRM solutions designed to streamline processes for sales tracking, handoff, and and account maintenance.
- Provided product demonstrations to potential customers in order to showcase features and benefits.
- Provided technical guidance during the installation process at customer sites.
- Diagnosed and addressed problems with installed equipment.
- Grew recurring sales account volume from 150 to 700 personally, then oversaw installer and sales teams to increase to over 2,000 accounts during Covid shutdown.
- Led special construction design, estimation, and implementation.
Electrical Engineer |
Evenlite
Feasterville, PA
05.2017 - 06.2018
- Conducted R&D new product design and testing for emergency lighting fixtures based on market feedback
- Offered technical consulting to support sales reps by producing Emergency Lighting power + fixture plan design and estimations.
Electrical Engineer |
Alliance Engineering
Newport News, VA
05.2016 - 03.2017
- Created electrical designs for industrial complexes per client specifications. Elements included designing equipment specifications, layouts, and project estimates, writing instruction manuals, and interfacing with clients and vendors. Applications include low/medium/high voltage power distribution, machinery controls infrastructure, and lighting systems to NEC code.
Education
Bachelor of Science - Electrical Engineering
Virginia Tech
Blacksburg, VA05-2016
Skills
- Process Improvement
- Performance Analysis
- Sales Tracking
- Customer Retention
- Product Demonstrations
- Proposal Development
- Lead Generation
- Technical Support
- Territory Management
Timeline
Director of Operations; Partner |
Business Over IP
05.2018 - Current
Electrical Engineer |
Evenlite
05.2017 - 06.2018
Electrical Engineer |
Alliance Engineering
05.2016 - 03.2017
Bachelor of Science - Electrical Engineering
Virginia Tech
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