Summary
Overview
Work History
Education
Skills
Timeline
Generic

EDWARD CREER

Baton Rouge,LA

Summary

Experienced Client Partner and IT Director specializing in complex global contract management. Strong capabilities in strategic planning, team leadership, vendor management, and project management. History of successfully implementing cost-saving initiatives that improve operational efficiency. Noted for providing innovative solutions to technical challenges, fostering productivity and business growth.

Overview

19
19
years of professional experience

Work History

IT Director/Senior Client Partner Executive

IBM/Kyndryl
Baton Rouge, USA
04.2020 - 10.2023
  • Led end-to-end client relationship management and delivery for global accounts, aligning IT solutions with business needs.
  • Secured a ultipleA competent Client Partner with more than 15 years of cross-cultural experience in Client relationship, Strategic business
    development, Infrastructure Service Delivery, Application Support, Project Management, Operations Management, Strategy
    Planning, Training & Development, and Service Delivery Management. As a Client Partner Executive, provided Technical,
    Functional Leadership & direction to Delivery teams. Finding new business opportunities to enhance revenue. Adhering to the contract between customers. Possess Personnel, Operational, and Analytical skills, as well as diversity in written and
    verbal communication with an interpersonal business relationship. A good communicator and have excellent presentation &
    problem-solving skills contract extension by driving a transformation program and building C-level trust.
  • Directed global teams supporting Windows infrastructure and network services for Refinitiv/London Stock Exchange.
  • Oversaw HR operations across global contracts, including payroll, benefits, and employee relations.

Service Integration Delivery Manager

IBM
Baton Rouge, USA
09.2018 - 10.2023
  • Drove communication between account leadership and delivery teams to ensure a full-scope approach regarding the integration of solutions for clients.
  • Successfully recovered a failing SLA account, avoiding a penalty of over $300,000 per month.
  • Successfully resolved billing inaccuracies and recovered over $1 million in lost revenue.
  • Coordinated RFS Projects in the Service Desk, Deskside SCCM, and Active Directory space to successfully generate new revenue.

Service Availability Manager

IBM
Baton Rouge, USA
05.2009 - 09.2018
  • Consistently delivered exceptional service by closely monitoring SLAs and SLOs to promptly address any deviations.
  • Optimized an existing process and introduced a new external tool to overhaul all delivery BAU team projects.
  • Led all delivery aspects throughout the complete customer lifecycle, from initial onboarding to offboarding.
  • Implemented Agile methodologies to deliver projects under budget, on schedule, and with exceptional quality.

Education

Associate of Science - Information Technology

Remington College
Baton Rouge
05.2002

Skills

  • Cloud Computing
  • Cybersecurity
  • Infrastructure Delivery
  • Application Support
  • SCCM
  • Azure
  • Active Directory
  • Client Relationship Management
  • Strategic Planning
  • Team Leadership
  • People Management
  • Revenue & Cost Management
  • ITIL
  • Agile
  • SLA Management
  • Incident & Problem Management
  • Process Improvement
  • Project management
  • Service delivery management
  • Operations management
  • Process optimization

Timeline

IT Director/Senior Client Partner Executive

IBM/Kyndryl
04.2020 - 10.2023

Service Integration Delivery Manager

IBM
09.2018 - 10.2023

Service Availability Manager

IBM
05.2009 - 09.2018

Associate of Science - Information Technology

Remington College

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