Nathan Zingoni
LOS ANGELES,California
Summary
Dear Sir / Madam, I AM A RECENTLY QUALIFIED CUSTOMER SERVICE AGENT AND WOULD LIKE TO FULFILL MY DREAM AND PURSUE A CAREER IN THE WORLD OF AVIATION. AS DETAILED IN MY CURRICULUM VITAE THANK YOU FOR TAKING THE TIME TO REVIEW MY CV Kind Regards, Nathan
Overview
15
15
years of professional experience
1
1
Certification
Work History
Travel Agent
Relax Travel
01.2017 - Current
- Ticketing, marketing, IATA Training
- Company
Tour Guide
04.2008 - 12.2016
Education
Diploma - Travel Sales and Operations
Happy Valley High School
Travel Tourism Consultant Diploma - undefined
Skills
- SUBJECTS :
- Aviation General, Codes and Abbreviations
- Airline Terminology
- Travel Documentation
- Baggage Handling, Airport Environment – Hazards and Risks & Basic Ticketing
- Aviation Medicine, HIV & AIDS and Handling of passengers with Special Needs
- Dangerous Goods
- Security Awareness
- Interviewing Skills
- Typing skills
- Customer Resource Management, Conflict Management, Cultural Diversity
- SUBJECTS Navigate the system
- Sell seats
- Create a Booking File
- Amend and enhance a booking file
- Apply the above to Special Category Passengers (UMNRs, YPs, MEDAs etc)
- Book Hotel Accommodation
- Book Car Hire
- Access Fares and Understand Rules
- Quote bookings using Fare Quote, Fare Quote Planner and E-Shopper
- Ticket Bookings
- Issue in Exchange Tickets
- Understand EMD
- Update and Manage Queues
- Manage Client File
Certification
EDUCATIONAL QUALIFICATIONS
CURRENT STUDIES
COURSE NAME : Passenger Ground Handling / Customer Services
ORGANISATION : EPT Aviation Training Pty (Ltd)
DATE COMPLETED : 13th January 2020 – 31st January 2020, COURSE NAME : GDS Systems Training
ORGANISATION : EPT Aviation Training Pty (Ltd)
DATE COMPLETED : 3rd February 2020 – 14th February 2020, Copy of Identity Document
Copy of Matric Certificate
Copy of EPT Aviation Training Certificate
5
Timeline
Travel Agent
Relax Travel
01.2017 - Current
Tour Guide
04.2008 - 12.2016
Diploma - Travel Sales and Operations
Happy Valley High School
Travel Tourism Consultant Diploma - undefined
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