Summary
Overview
Work History
Education
Skills
Timeline
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Nathanael Furlow

Lewisville,TX

Summary

Hardworking BL Fire USA focused on improving underwriting operations through detail-oriented and organized support. Effective at operating with little oversight to resolve PTs and best support our customer. Passionate about working with a team to learn and grow together.

Overview

4
4
years of professional experience

Work History

BL Fire USA

State Farm
Richardson, TX
03.2023 - Current
  • Averaged an 11.6 PT CPH and 3.5 App CPH throughout training
  • Completed over 1,000 items in the month of January after completing training, averaging 10.9 PT CPH and 4.9 app CPH
  • Balance time to answer peer questions or assist with challenging PTs
  • Used all available opportunities to lead team meetings and bring topics forward to our team huddle to lead and share knowledge with the team

IT HelpDesk Specialst

EJB Technology Associates LLC
Dallas, TX
11.2019 - 02.2023
  • Delivered local and remote Tier 1 IT support for hardware and software to company users
  • Maintained composure and patience in face of difficult customer situations, applying positive customer support
  • Handled large volume of phone calls, chat and emails in support of user base.
  • Managed multiple projects, supporting the backend phone system for 2,000+ users.

Education

Bachelor of Arts - Business Administration

SNHU
09-2025

High School Diploma -

NCTC

Skills

  • Coachable
  • Technical Troubleshooting
  • Problem-Solving mindset
  • Friendly, positive attitude
  • Adaptive team player
  • Quick learner

Timeline

BL Fire USA

State Farm
03.2023 - Current

IT HelpDesk Specialst

EJB Technology Associates LLC
11.2019 - 02.2023

Bachelor of Arts - Business Administration

SNHU

High School Diploma -

NCTC

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Nathanael Furlow