Summary
Overview
Work History
Education
Skills
Timeline
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WILMONYE WHITE

WILMONYE WHITE

Calumet City

Summary

I am Expressive Team Player. I put the customer first and always think of ways to improve service. I critically think of ways to better myself and team members. These are the characteristics that's landed me in team leadership positions. I'm coachable and not afraid to showcase my flaws for a better understanding. 5 years of remote working has taught me to adapt to the new world. Friendly Customer Service has been my strong suit. I pride myself in customer satisfaction.

Overview

10
10
years of professional experience
10
10
years of post-secondary education

Work History

Underwriting Assistant Personal Lines Fire

State Farm
Tempe
06.2023 - Current
  • Reviewed insurance applications for accuracy and completeness.
  • Assisted underwriters in evaluating risk factors for policy approvals.
  • Prepared documentation for policy renewals and endorsements.
  • Maintained organized records of underwriting files and correspondence.
  • Communicated with agents to gather additional information as needed.
  • Updated underwriting software with new policy data and changes.
  • Collaborated with team members to streamline workflow processes.
  • Provided administrative support for underwriting meetings and presentations.
  • Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
  • Reviewed applications for completeness and accuracy of information.
  • Collected and reviewed third-party reports to support decisions.
  • Collaborated with other departments such as Claims or Accounting when necessary.
  • Coverage Changes
  • Billing
  • Cancel Policies
  • Communicate with Agents
  • Rewrite Policies
  • Apply Customer Discounts
  • Stat Line Coding
  • Customer Refund Checks
  • Mortgages, Loans, Property Mangers, Trusts, and Additional Insured
  • Update Boat information
  • Personal Articles Insurance
  • Manufactured Homes
  • Rental Condominium Unit Properties
  • Rental Dwelling
  • Remote

Underwriting Assistance Business Lines Fire

State Farm
Bloomington
11.2021 - 06.2023
  • Operated machinery to install liners in various industrial applications.
  • Maintained equipment to ensure optimal performance and safety compliance.
  • Collaborated with team members to streamline installation processes and enhance efficiency.
  • Coverage Changes
  • Billing
  • Cancel Policies
  • Communicate with Agents
  • Rewrite Policies
  • Apply Discounts
  • Update policy information
  • Stat Line Coding
  • Company Refund Checks
  • Mortgages, Loans, Property Mangers, Trusts, and Additional Insured
  • Personal Properties
  • Inland Marines
  • Hybrid

Customer Service Representative

State Farm
Bloomington
02.2020 - 11.2021
  • Managed customer inquiries through phone, email, and chat channels.
  • Provided accurate information on insurance policies and claims processes.
  • Resolved customer complaints promptly and effectively to ensure satisfaction.
  • Effortless Certification
  • Deescalation Certificate
  • DSS workshop Certification
  • OTG member
  • Tech Support Experience
  • Team Leader in DSS Pivots
  • Team influencer
  • Friendly and effective customer service
  • Goal Meeting Metrics
  • Remarkable ™
  • Customer Champion
  • Top 20 In DSS pivot tournament
  • Hybrid

Cook & Customer Service

Portillos Hot Dogs
Bloomington
07.2015 - 02.2020
  • Customer Service Experience
  • Teamwork skills
  • Being effective under pressure
  • Coachable
  • Require to lead when managers aren't present
  • Trainer
  • Cleanliness

Maintenance & Custodian

Normal Park District
Normal
07.2015 - 05.2019
  • Yard work
  • Set up events
  • Organize Equipment
  • Maintenance Equipment
  • Facility Custodian

Education

Minor - Business Administration

Illinois State University
Normal, IL
08.2016 - 05.2021

Certificate - Financial Law

Illinois State University
Normal, IL
08.2016 - 05.2021

Bachelor of Science - Mathematics

Illinois State University
Normal, IL
08.2016 - 05/2021

High School Diploma -

Thornwood High
South Holland, IL
08.2012 - 05/2016

Skills

  • Customer care
  • Effortless Certification
  • Deescalation Certificate
  • DSS workshop Certification
  • Tech Support Experience
  • Team Leader
  • Team influencer
  • Friendly and effective customer service
  • Goal Meeting Metrics
  • Remarkable
  • Customer Champion
  • Top 20 In DSS pivot tournament
  • Teamwork skills
  • Being effective under pressure
  • Coachable
  • Trainer
  • Cleanliness
  • Java Coding
  • DSS pivotor
  • Deescalation
  • Remote Experience
  • Diversity and Inclusion Ambassadors
  • Event/Activity Planning
  • Application review
  • Data entry
  • Billing management
  • Compliance knowledge
  • Coverage analysis
  • Problem solving
  • Attention to detail
  • Time management
  • Data interpretation
  • Research
  • Technical underwriting
  • Office equipment operation
  • Decision-making
  • Teamwork and collaboration
  • Self motivation
  • Adaptability
  • Accounting
  • Billing processing
  • Active listening
  • Multitasking capacity
  • Telephone and email etiquette
  • Documentation and recordkeeping
  • Conflict resolution
  • Billing and coding

Timeline

Underwriting Assistant Personal Lines Fire

State Farm
06.2023 - Current

Underwriting Assistance Business Lines Fire

State Farm
11.2021 - 06.2023

Customer Service Representative

State Farm
02.2020 - 11.2021

Minor - Business Administration

Illinois State University
08.2016 - 05.2021

Certificate - Financial Law

Illinois State University
08.2016 - 05.2021

Bachelor of Science - Mathematics

Illinois State University
08.2016 - 05/2021

Cook & Customer Service

Portillos Hot Dogs
07.2015 - 02.2020

Maintenance & Custodian

Normal Park District
07.2015 - 05.2019

High School Diploma -

Thornwood High
08.2012 - 05/2016

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WILMONYE WHITE