Tawana Gaines Haggerty

McKinney

Summary

Dynamic Customer Service Assistant skilled in enhancing customer satisfaction through effective communication and problem-solving. Collaborates with underwriters to evaluate applications and maintain compliance, ensuring accuracy and a positive experience for clients.

Overview

years of professional experience

Work History

Underwriting Assistant / Personal Lines Umbrella Policies

State Farm Insurance

06.2019 - Current

Collaborated with underwriters to evaluate insurance applications and assess risk across various policy types, enhancing underwriting accuracy.
Reviewed preliminary submissions and supporting documentation for accuracy, completeness, and compliance with underwriting guidelines, streamlining the application process.
Perform data analysis and validate new business policy information to maintain data integrity and support informed decision-making.
Communicated effectively with clients to deliver exceptional customer service, fostering positive relationships and increasing client satisfaction.
Demonstrate proficiency in PolicyCenter, including navigation and utilization of key system functions.

Campus Security

Allied Universal

Plano

09.2016 - 06.2019

Monitored and controlled access to premises, ensuring safety and security for all personnel and visitors.
Responded to safety and security incidents, effectively managing emergency situations to minimize risk.
Maintained detailed logs and reports of daily security activities, providing accurate documentation for incident review.
Provided security services at Capital One in Plano Texas.

Customer Service / Prior Authorization

United Healthcare

01.2009 - 03.2019

Ask appropriate questions and listen actively to identify specific questions or issues while documenting required
information in computer systems.
• Provide phone support to address the needs of members or providers, regarding benefit questions, copays, and
deductibles.
• Input prior authorization request for members' upcoming services and procedures.
• Research complex issues across multiple databases and work with support resources to resolve member or provider issues
and/or partner with others to resolve escalated issues.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Business Administration -

CTU

08-2024

Skills

Documentation accuracy
Attention to detail
Organizational skills
Customer communication

Problem solving
Time management
Adaptability and flexibility
Team collaboration

Timeline