Darshea Gray
Atlanta ,GA
Summary
Highly trained professional with over 8 years of experience in insurance and willingness to take on any challenge. Experienced Underwriting Assistant successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Seeking a challenging position where training, interpersonal skills, and experience will lead to continuous improvement and lifelong learning.
Overview
13
13
years of professional experience
Work History
Personal Lines Underwriting Assistant
State Farm
03.2019 - Current
- Investigate and research new business applications and provide additional support to the Underwriter in determining customers eligibility and risk exposure.
- Review loss history and make adjustments to policies and add claims to calculate correct premium.
- Review and obtain more information to make changes to policies such as rewrites, declinations, coverages, rebuilds, and endorsements, while utilizing rate manuals.
- Check documentation/pictures for accuracy and validity on issuing and declining polices.
Licensed Retention 2 Representative
State Farm
02.2016 - 03.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Quality Escalations Team
GreenSky Credit
08.2012 - 02.2016
- Established new and improved QA processes by developing test processes, and executing tests for team members.
- Coached and motivated team members to develop competencies to deliver World-Class quality
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
Leasing Agent
Star Residential
05.2010 - 02.2012
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments
Education
Bachelor of Science - Risk Management
Georgia State University
Atlanta, GA05.2025
High School Diploma -
Benjamin E. Mays High School
Atlanta, GA05.2007
Skills
- Payment and Investigation Escalations
- Agent and customer Interactions
- Insurance Terminology
- Secure Data Practices
- Compliance Requirements
- Insurance Industry Experience
- Microsoft Office
- Superior interpersonal skills
Timeline
Personal Lines Underwriting Assistant
State Farm
03.2019 - Current
Licensed Retention 2 Representative
State Farm
02.2016 - 03.2019
Quality Escalations Team
GreenSky Credit
08.2012 - 02.2016
Leasing Agent
Star Residential
05.2010 - 02.2012
Bachelor of Science - Risk Management
Georgia State University
High School Diploma -
Benjamin E. Mays High School
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