Skilled Team Manager specializing in team building, offering more than 5 years of experience to growing organizations. Highly adept in underwriting moderate to complex policies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Underwriting Service Assistant / Personal Lines
State Farm
06.2023 - Current
Leveraged a developmental approach to managing a team of 14 collaboratively identifying and implementing training and growth opportunities to help further their career
Emphasized employee engagement and recognition to inspire a team of 10 to effectively collaborate and perform at a high level through multiple time sensitive projects.
Trained and delivered feedback to 20-person underwriting team by coaching subordinates on underwriting policies and decisions.
State Farm / Storage Mitigation Specialist
State Farm
02.2023 - 06.2023
Assisting in the management, calculation, definitions, and target metrics to reduce automotive storage mitigation risks.
Established a culture of trust through monthly initiatives for relationship building meetings and projects to create a safe and growth-oriented environment among a team of 10.
Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
Education
Business Management: Professional Certificate - Business Administration And Management
University of London
London , England
08.2024
Brand Management: Professional Certificate -
University of London
London, England
04.2024
Google Project Management: Professional Certificate -
Coursera
Atlanta, GA
10.2022
Business Management Degree -
Georgia Piedmont Technical College
Clarkston, GA
05.2019
Associates Business Administration -
Menlo College
San Francisco, CA
07.2018
Skills
Task Delegation
Conflict Resolution
Agile Methodologies
Team Leadership
Earned value analysis
Meeting planning
Business Administration
Effective Communication
Organizational Skills
Team building
Goal Setting
Technical understanding
Certification
Brand Management Professional Certificate, 04/01/24
Project Management Professional Certificate, 10/01/22
Property and Casualty Insurance, 07/01/21 - 05/01/23
Life Insurance License, 04/01/21 - 05/01/23
Accident Insurance License, 04/01/21 - 05/01/23
Sickness Insurance License, 04/01/21 - 05/01/23
Accomplishments
Quarter Three Mission CX Awardee (07/01/22 - 09/01/22)
Final Notice of Loss Company Leader (08/01/22)
Digital Pay Company Leader (05/01/22)
Underwriting Graduation Project (04/26/2024)
2x Good Act Award (07/30/24)
Continuous Ovation Award Project (12/31/24)
Bridge Notes Team Project (08/16/23)
M.E.T.R Project (07/31/24)
Timeline
Underwriting Service Assistant / Personal Lines
State Farm
06.2023 - Current
State Farm / Storage Mitigation Specialist
State Farm
02.2023 - 06.2023
Business Management: Professional Certificate - Business Administration And Management
University of London
Brand Management: Professional Certificate -
University of London
Google Project Management: Professional Certificate -
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm