Nathanael Luna
Buckeye,AZ
Summary
Proven leader and problem-solver at El Pollo Loco, adept in team leadership and customer service management. Enhanced sales through strategic upselling and maintained high safety standards. Excelled in resolving customer issues, fostering a positive work environment and strong team cohesion. Achieved notable customer satisfaction and operational efficiency. Always attentive and willing to learn new procedures. Longevity in job setting and loyal to employer.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
El Pollo Loco
07.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Nursing
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZHigh School Diploma -
Vision Christian Academy
Glendale, AZ05.2022
Law And Public Safety
West-MEC Central Campus
Glendale, AZ05.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Customer Service Management
- Inventory Counts
Certification
- [ServSafe] Training - [2023-Current]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
El Pollo Loco
07.2021 - Current
Nursing
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Vision Christian Academy
Law And Public Safety
West-MEC Central Campus
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