Nathan Earl Lee

As manager i was frontline spearheading the initial layout of work and progress on the toughest and more complex installs with high profile clients.

• Expert In Lutron Shade Installation (roller64,100s.palladiom etc)
• Savant/Crestron Home/Lutron RRa2 RRa3 and HomeWorks PROGRAMMER.
• Conducted regular progress meetings with team members to track performance against project milestones.
• Communicated effectively with stakeholders, maintaining transparency throughout project lifecycle.
• Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
• Improved overall efficiency within department by implementing standardized procedures that streamlined workflows across multiple projects.
• Managed team of technicians, providing guidance and support to ensure high-quality workmanship.
• Managed installation schedules proactively to avoid delays and reduce downtime for clients.
• Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
• Coordinated all aspects of installations including labor allocation, material procurement, permitting approvals, site preparation work.
• Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
• Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Devised innovative solutions for complex installation challenges, resulting in successful project outcomes.

• Answered calls for Service Department day or night as any existing clients with new issues or problems, upgrades, additions or new projects, would have to schedule for walk through, consultation, installation, or service call.
• Installed full blown upgraded Controlled Lighting System Packages, swapping out all Electrical switches and dimmers with smart devices, IN OVER 200 UNITS! at "The Independent Tower, Austin TX." and at building "44 East, Austin TX"
• Handled most all Service calls and onsite troubleshooting
• Savant/Crestron Home/Lutron RRa2 RRa3 and HomeWorks PROGRAMMER.
• Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
• Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
• Installed and configured new equipment and systems according to company standards.
• Provided technical support and training to users on new systems to ease transitions.
• Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
• Assisted in development of installation documentation, diagrams and user manuals.
• Created and maintained up-to-date records of all installed systems and equipment.
• Evaluated equipment to determine if it needed to be repaired or replaced.
• Coordinated cross-departmental efforts to ensure seamless delivery of services to clients throughout their experience with company.
• Collaborated with marketing team members to develop promotional materials highlighting value of company services
• Enhanced communication between service technicians and customers by establishing clear expectations and maintaining open channels of communication
• Boosted sales revenue by collaborating with the sales team to develop attractive service packages for customers
• Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems

• Savant/Control4/Crestron Home/Lutron RRA2 RRA3 AMD HomeWorks PROGRAMER
• MAIN RACK BUILDER, built racks in house or onsite. Read schematics, of extensive complex wire diagrams and blueprints. Unboxed all equipment/gear loading into rack according to rack elevation plans. Beautifully wired and dressed all inter-connections with custom made patch cables all tested and terminated to-length.
• Handled project IT/Network setup, configuration and documentation of all ongoing project info (SSIDs, passwords, Static IP addresses, Home address, phone numbers, gate codes etc)
• Handled new installation projects. Start to finish ensuring completion, satisfaction, and collecting payment.
• Maintained detailed documentation on all projects, facilitating knowledge transfer and reducing future troubleshooting efforts.
• Coordinated with stakeholders to define project technical requirements.

• Oversaw high profile new-construction or retro-fit A/V prewires.
• Expert in quality of clean wire runs, cable management and wire-art
• Main Lead Lutron Shade installer. Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
• Collaborated with team members to ensure smooth workflow and successful project completion.
• Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
• Operated tools, equipment, and machinery according to safety standards.
• Inspected installations to check for functionality and maintain customer satisfaction.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
• Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
• Installed complete systems at new residential and business construction sites.
• Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout installation process.
• Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.

• MAIN RACK BUILDER, built racks in house or onsite. Read schematics, of extensive complex wire diagrams and blueprints. Unboxed all equipment/gear loading into rack according to rack elevation plans. Beautifully wired and dressed all inter-connections with custom made patch cables all tested and terminated to-length.
• Handled project IT/Network setup, configuration and documentation of all ongoing project info (SSIDs, passwords, Static IP addresses, Home address, phone numbers, gate codes etc)
• Handled new installation projects. Start to finish ensuring completion, satisfaction, and collecting payment.
• Savant/Lutron RRa2,RRa3,and HomeWorks PROGRAMMER.
• AUDIO CALIBTATION,EQUALIZATION and DSP or Anthem speaker specifications of all Dolby Home Theaters solutions and home audio systems
• Installed Sound dampening and soundproofing solutions for Theaters and 2-channel listening rooms
• Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with final installation outcomes.
• Provided excellent customer service, addressing questions and concerns during installation process.
• Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
• Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.