Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Nathanial Johnson

Jacksonville,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Service Technician Tech II

Ringpower
04.2022 - Current

•Upholds Ringpower’s “safety above all” standard at all times.

•Diagnose and repair air compressors with quality and efficiency

•Communicate with customers and provide exceptional customer service

•Provide technical support to fellow technicians

•Organize jobs and complete repairs in a timely matter

•Completely turned around Georgia pacific Brunswick to what it is today.

  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Developed and implemented customized service plans to meet customer needs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Service Manager

World Imports USA
08.2011 - 04.2022


  • Lotus Cars UK Certified Technician
  • Fleet services - specialist in GM/Ford light duty trucks/suvs
  • Extensive experience in European, Asian, domestic, and exotics.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Maintained a safe working environment by enforcing safety protocols.

Education

Skills

  • High focus on safety
  • Employee time clock management
  • Professional organization
  • Ability to adapt and overcome
  • Communications
  • Positive Attitude
  • Teamwork and Coordination
  • Mechanical Aptitude
  • Training and mentoring
  • Customer training
  • Inventory Management
  • Courteous and Professional
  • Team Supervision

Certification

  • Delphi GM fuel injection systems
  • Lotus Cars UK computer diagnostics
  • Lotus Cars UK suspension and brake dynamics
  • Lotus Cars UK electrical and can-bus
  • Lotus Cars UK gearbox/transaxle

References

  • Jake Sodorowicz, Owner, World Imports USA, 904.535.4030
  • Alex Rak, BMW master tech, World Imports USA, 904.262.6903
  • Chris Holleman, Lead investigator, FWC, 904.704.6178
  • Dave Beringer, Gate keeper GP Brunswick, 912.689.4332

Timeline

Field Service Technician Tech II

Ringpower
04.2022 - Current

Service Manager

World Imports USA
08.2011 - 04.2022
  • Delphi GM fuel injection systems
  • Lotus Cars UK computer diagnostics
  • Lotus Cars UK suspension and brake dynamics
  • Lotus Cars UK electrical and can-bus
  • Lotus Cars UK gearbox/transaxle
Nathanial Johnson