Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Nathaniel Barclift

Reisterstown,MD

Summary

Highly motivated management professional with proven track record of delivering exceptional team leadership and driving sales growth. Dependable, detail-oriented and comfortable with managing multiple tasks and priorities. Enthusiastic about creating a positive shopping experience and optimizing store performance.

Overview

7
7
years of professional experience

Work History

Store Manager

CVS Pharmacy
05.2021 - 03.2023
  • Developed strategies to maximize sales and profitability
  • Assessed operational efficiency of the store's departments
  • Established customer service standards and monitored staff compliance
  • Managed daily banking activities such as deposits and payroll
  • Ensured compliance with safety regulations and company policies
  • Created weekly work schedules for store personnel
  • Performed regular price checks to ensure competitive pricing
  • Provided leadership and mentoring to newly hired employees to supply knowledge of various company policies
  • Managed inventory levels and store orders to ensure stocking goals
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Oversaw storewide merchandising benchmarks to maintain operational goals

Customer Service Manager

Harris Teeter
06.2016 - 05.2021
  • · Coordinated with multiple departments to resolve complex work issues
  • · Assigned and conducted various training sessions with staff on new products, services, and customer service techniques
  • · Led regular team meetings to review new and ongoing priorities/goals
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Education

High School Diploma -

Western School of Technology And Environmental Sc
05-2007

Skills

  • Outstanding Communication Skills
  • Team Development
  • Loss Prevention
  • Talent Recruitment
  • Promotional Planning
  • Operations Management
  • Shift Scheduling
  • Retail Inventory Management
  • Store Merchandising
  • Payroll Management
  • Vendor Management
  • Cash Management

Additional Information

Dependable customer service rep with 20+ years of experience. Eager to be an asset to your company to support and maintain a high level of customer service. Previously received 98.8% positive customer survey results and assisted in the development of multiple associates to a managerial level. Problem solving skills geared towards improving productivity.

Timeline

Store Manager

CVS Pharmacy
05.2021 - 03.2023

Customer Service Manager

Harris Teeter
06.2016 - 05.2021

High School Diploma -

Western School of Technology And Environmental Sc

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Nathaniel Barclift