Nathaniel Brown Jr
Summary
Retired educator bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Licensed Educator
Jackson Public Schools District
08.2004 - 08.2018
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Utilized innovative teaching strategies to effectively engage students in learning.
Business Sales Manager
CompUSA
05.2002 - 08.2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and implemented comprehensive salesperson training program.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Accomplished sales goals and boosted revenue $1.2M through product knowledge and customer relationship management.
Internet Sales Director
WLBT - TV 3
04.2001 - 12.2001
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Updated company website with deals and product packages.
- Trained sales staff on company procedures and salesmanship.
- Built relationships with customers and community to establish long-term business growth.
Online Sales Representative
The Clarion-Ledger
10.2000 - 04.2001
- Drove team revenue totals by bringing in top sales numbers.
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Account Executive
WAPT - TV 16
06.1997 - 07.2000
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
Registered Representative
American Express Financial Advisors
03.1995 - 06.1997
- Provided high level of service and assistance to clients to obtain new opportunities and repeat business.
- Kept abreast of all changes in stock market and investments to better manage client finances.
- Identified potential new sources for business through cold calling approximately 200 leads per day.
- Shared details and made customized recommendations regarding financial products and services with clients.
Operations Manager
WXVT - TV 15
10.1993 - 03.1995
- Supervised operations staff and kept employees compliant with company policies, federal communication guidelines, and procedures.
- Developed systems and procedures to improve operational quality, on-air quality, and team efficiency.
- Produced station promotional videos, customer commercials and documentaries.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Arts - Communications
Mississippi State University
Starkville, MS12.1991
Skills
- Program Development
- Program Administration
- Operations
- Business Development and Planning
- Account Management
- Marketing Strategy
- Proficient in Microsoft Office
- Business Prospecting
- Business Solicitation
- Appointment Scheduling
- Inbound Call Management
- Consultative Sales
Accomplishments
- Sales Award for placing 2nd in National Gannett Newspaper Group online sales - 2000
- Sales Award for "$100K Month" Business Sales for CompUSA
- Teacher of the Year - 2004
- President, Mississippi Association of Educators Emerging Leaders - 2012
- President, Jackson Association of Educators - 2013
Timeline
Licensed Educator
Jackson Public Schools District
08.2004 - 08.2018
Business Sales Manager
CompUSA
05.2002 - 08.2004
Internet Sales Director
WLBT - TV 3
04.2001 - 12.2001
Online Sales Representative
The Clarion-Ledger
10.2000 - 04.2001
Account Executive
WAPT - TV 16
06.1997 - 07.2000
Registered Representative
American Express Financial Advisors
03.1995 - 06.1997
Operations Manager
WXVT - TV 15
10.1993 - 03.1995
Bachelor of Arts - Communications
Mississippi State University
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