Versatile QA Tester and Office Manager with a proven track record at PRO Unlimited for EA Sports, enhancing player satisfaction and operational efficiency. Expert in Python, showcasing critical thinking and high organizational skills. Excelled in fast-paced environments, significantly improving productivity and customer service standards. Looking to learn and growing in a new organization.
Hi, I’m
Nathaniel Carter
Prairieville,LA
Summary
Overview
6
years of professional experience
Work History
PRO Unlimited for EA Sports
QA Tester
01.2022 - 01.2023
Job overview
- Tested functional and compatibility of the Title 'Apex Legends' to maximize player enjoyment
- Evaluated function, performance and design compliance of the title against design standards and customer needs
- Developed and maintained defect databases for known issues
- Maintained data in an organized matter for quick access and response from development team.
Walmart
Customer Service Representative
07.2021 - 12.2021
Job overview
- Responded to customer requests for products, services, and company information
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Investigated and resolved a high volume of customer concerns quickly and efficiently.
Glory Divine Home Care
Office Manager
02.2017 - 07.2021
Job overview
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Assisted in organizing and overseeing of clients to drive operational excellence.
Education
Westerners Govenors UniversityMillcreek, Utah
Bachelors Of Science in Software Engineering
University Overview
Skills
- Detail oriented
- Critical thinking
- High Organizational skills
- Ability to work under pressure
- Proficient in Python and C
Certification
Google IT Support Professional Certificate
Timeline
QA Tester
PRO Unlimited for EA Sports
01.2022 - 01.2023
Customer Service Representative
Walmart
07.2021 - 12.2021
Office Manager
Glory Divine Home Care
02.2017 - 07.2021
Westerners Govenors University
Bachelors Of Science in Software Engineering
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