Nathaniel Dalton
Chesapeake,VA
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering five (5) years of experience providing quality administrative support to clients.
Overview
6
6
years of professional experience
Work History
Virtual Receptionist
MAP Communications
Chesapeake, VA
05.2023 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Assisted in the reduction of hold times by efficiently routing callers to available team members or taking detailed messages when necessary.
Asset Protection Associate
Walmart
Chesapeake, VA
10.2021 - 03.2023
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
Cashier
Food Lion
Chesapeake, VA
03.2018 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Grassfield High School
Chesapeake, VA06.2019
Skills
- Social Media Monitoring
- Professional Phone Etiquette
- Calendar Management
- Excellent Communication
- Customer Service Oriented
- Typing Speed and Accuracy
- Tech-Savvy Nature
- Active Listening
- Detail-Oriented Approach
- Call Routing Knowledge
Artistry
Self-taught artist, specializing in graphic design and digital illustration.
Timeline
Virtual Receptionist
MAP Communications
05.2023 - Current
Asset Protection Associate
Walmart
10.2021 - 03.2023
Cashier
Food Lion
03.2018 - 09.2021
High School Diploma -
Grassfield High School