Seasoned IT leader with a proven track record at Insight Enterprises, adept in ITIL/Agile framework and cybersecurity management. Spearheaded major infrastructure projects and migrations, enhancing system reliability and compliance. Excels in technical leadership and strategic IT budgeting, driving significant improvements in IT governance and risk management.
Overview
25
25
years of professional experience
Work History
IT Manager - Platform Infrastructure
Insight Enterprises
11.2015 - Current
Directed, coordinated and maintained the development, implementation, and production activities of various hybrid information systems, virtualized management solutions, and Cloud Infrastructures - Azure, AWS, DevOps, AD, VMware, N-Central, Ansible, Terraform, Delinea Secret Server, Service Now, Pagerduty, CerberusSFTP
Organized and directed a team composed of Infrastructure design engineers and admins including remote Manilla and India teammates
Responsible for cost oversight and capacity planning of all Managed Services tools and SaaS solutions
Strategically planned, implemented and managed various monitoring systems for Insight Managed Services - Nimsoft, Datadog, Science Logic, LogicMonitor, SentinelOne, Taegis, etc
Utilized Agile/ITIL4 methodologies to coordinate and implement multiple infrastructure improvement projects
Project managed multiple migrations to newer platforms with improved functionalities (AWS, Azure)
Assisted with revamp of Change control process for multiple divisions of Insight's MSP
Created, engineered, project managed and assisted with design, documentation and implementation of multiple infrastructure solutions
Projects included vCloud design/implementation, Maximo 7.5 upgrade, Cognos BI rehost, Cognos Planning upgrade, Dataware Upgrade for Combined Cycle Plants, Computer Aided Dispatch, Proactive monitoring, Portfolio Risk Analytics and Digital X-Ray for Nuclear Sites
Attended multiple training classes on VMware vSphere Fast Track 5.5, Server 2012R2, Linux Config/Administration, Cisco Unified Computing System Config/Administration, F5 LTM/GTM Config/Administration, vFoglight
Obtained Sensitive Security Clearance to assist on the Lenel Badging Project
IT Manager - Tech Services
Craftworks Restaurant and Breweries INC.
07.2007 - 09.2012
Developed strategies for client/server implementations; architected the infrastructure required to support those strategies
Project lead in the design and review of new server systems, implementation, applications, and hardware; conducted capacity planning as needed
Created, lead, coordinated, and participated in key process improvements as they relate to the client/server environment
Coordinated and collaborated with network engineering, systems administration, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands
Assist in designing and implementing data center/server room security features, including HVAC control, environmental alarms, access restrictions, redundancy, etc
Projects accomplished include integration of two company infrastructures (exchange/AD environment), Vblock implementation, VOIP implementation, PCI audits, corporate environment move to new location
Administration work with VMware, Active Directory, Windows Server, Cisco IOS, EMC/Equallogic SAN, Exchange2003, 2010, BackupExec2010, EPO, Forefront Endpoint, Powershell, Whatsup, Zultys, SCCM, DataDomain, Trustwave, Securevue, etc
Sr. Systems Admin./ IT Supervisor
First Consulting Group
07.2003 - 04.2007
Responsible for all datacenter servers and computers (500+ servers)
Includes installations, patches, updates, monitoring, virus protection, backups and repairs if necessary
Supervised and assisted with management of Data Center Engineer Staff
Sr Systems Administrator for 3 different AD sites, included Exchange 5.5, 2000, and 2003 Administration
Project Managed and facilitated consolidations of Hospital Data Centers into the Nashville Data Center
Successfully Implemented over 30 new clients into the Nashville Data Center
Developed processes and procedures to manage several aspects of Data Center administration
Assisted with SAS70 Audit for the Nashville Data Center
Administration work with Windows Server, Active Directory, Citrix, SMS, ePO, Exchange, Ghost, DNS, DHCP, SNMP, SMTP, Acronis, etc
Network/Systems Administrator, Post Deployment Technical Support
Cigna Healthcare/ Siemens
Nashville, TN
05.2002 - 06.2003
Assisted with migration of 800+ users from Win NT to Win XP including user files, settings, profiles, preferences and mappings
Provided technical support for all migrated users and assisted with integration and explanations of the new OS and the modifications that were made to user's workstations
Assisted with Network/System Administration of NT/2000/Linux Network including - setup, account management, updates, patches, and Active Directory
Successfully Administrated and Migrated shop from Exchange 5.5 to Exchange 2000
Migrated users across domains and OS Platforms
Consolidated Computing Environments
Installed and supported enterprise software packages for all users including Blackberry PIM integration, PGP Security tools, McAfee Virus Software, Cygwin OS porting libraries, Veritas Backup Exec, Equinox Digital Modem Pool, Symantec Ghost, and others
System Administrator/Shop Floor Technician
Celestica Inc.
LaVergne, TN
11.1999 - 09.2001
Responsible for operations, networking, hardware and software maintenance of 5 HP 9000 Class D servers, 70 HP workstations using HP-UX Unix, and 300+ NT/2000 workstations and servers
Providing end-user support (50 - 150 users at any time)
Developed scripts to aid in the administration of systems (automating tasks, etc.)
Maintained various network services including DNS, DHCP, SMTP, NIS, Printers
Coordinated with vendors, implemented, and managed large-scale network projects involving Cisco routers, Windows NT/2000 machines, printers, networks, and other related products
Education
BBA - Information Systems, Computer Science and Business Administration
Middle Tennessee State University
Murfreesboro, Tennessee
12.2002
Skills
IT governance
ITIL framework
Cybersecurity management
Virtualization
Disaster recovery
Change management
IT budgeting
IT infrastructure
Technical leadership
IT compliance
IT risk management
Technical troubleshooting
Information security
Enterprise architecture
Cloud migration strategies
DevOps methodologies
Cost management
Multi-cloud management
Timeline
IT Manager - Platform Infrastructure
Insight Enterprises
11.2015 - Current
IT Infrastructure Engineer - Level C
Tennessee Valley Authority
10.2012 - 11.2015
IT Manager - Tech Services
Craftworks Restaurant and Breweries INC.
07.2007 - 09.2012
Sr. Systems Admin./ IT Supervisor
First Consulting Group
07.2003 - 04.2007
Network/Systems Administrator, Post Deployment Technical Support
Cigna Healthcare/ Siemens
05.2002 - 06.2003
System Administrator/Shop Floor Technician
Celestica Inc.
11.1999 - 09.2001
BBA - Information Systems, Computer Science and Business Administration