- Leading or participating in tabletop games that require teamwork and note taking
- Yoga
- Martial Arts
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Artificial Intelligence (AI) and Machine Learning
- Artwork both digital and traditional
Nathaniel D. Jeffrey
Clinton,Utah
Summary
Knowledgeable Help desk Technician with strong background in providing technical support and troubleshooting. Successfully resolved complex issues and improved system performance. Demonstrated ability to manage user inquiries and maintain high levels of customer satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Management & Training Corporation
Centerville, UT
05.2023 - 03.2026
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Assisted in troubleshooting network connectivity problems, enhancing user experience and reducing downtime.
- Documented and tracked help desk tickets, maintaining accurate records for analysis and reporting purposes.
- Collaborated with IT team to implement system updates, improving overall functionality and security protocols.
- Conducted user training sessions on new software applications, increasing staff proficiency and efficiency.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Assembly Technician
JPM Prototype & Mfg., Inc
Colorado Springs, CO
2003 - 2022
- Responsible for the assembly and manufacture of medical parts, as well as general labor around the workplace. Performed voluntary overtime to meet quotas when needed. Learned to operate a forklift.
Education
Associates degree - Graphics design
Pikes Peak Community College
01-2010
Associate of Science - Cyber security
Pikes Peak Community College
01-2023
animation degree, computer science degree
Brigham Young University (BYU)
01-2013
Skills
- Adobe Photoshop and Illustrator
- Ms Word, Powerpoint and Excel
- Multimedia Graphic design
- Digital art and Traditional art
- Computer literacy
- Theatre (Acting and Directing)
- Remote system analysis
- Software updates
- Technical Issue resolution
- Application support
- Intermediate programming (C, Java, Python)
- Activity leadership and organization for small to large groups, geared towards problem solving
Accomplishments
- Eagle scout.
- 1st degre black belt in Karate.
Certification
- CompTIA Security+ certification
- Valid through 2023-02-28 to 2026-02-28
Interests
Timeline
Help Desk Technician
Management & Training Corporation
05.2023 - 03.2026
animation degree, computer science degree
Brigham Young University (BYU)
Assembly Technician
JPM Prototype & Mfg., Inc
2003 - 2022
Associates degree - Graphics design
Pikes Peak Community College
Associate of Science - Cyber security
Pikes Peak Community College