Nathaniel Franks
Staten Island,NY
Summary
Dependable professional with a background in security and customer service. Expertise in incident observation, communication, and maintaining safe environments. Committed to ensuring safety and enhancing community trust through vigilance and effective public interaction.
Overview
5
5
years of professional experience
Work History
Sales Associate / Wireless Sales Representative
Walmart & OSL Retail Services
08.2025 - 06.2026
- Delivered exceptional customer service while assisting shoppers with products, services, and store inquiries.
- Utilized strong communication and interpersonal skills to build rapport with customers and identify their needs.
- Promoted and sold wireless products and service plans through OSL Retail Services by engaging customers in a professional and approachable manner.
- Demonstrated confidence and charisma when presenting product information and overcoming customer objections.
- Assisted customers in making informed purchasing decisions while maintaining a positive shopping experience.
- Maintained organized merchandise displays and inventory presentation standards.
- Worked effectively in a fast-paced retail environment while balancing sales goals and customer satisfaction.
Moving Assistant
Family-Owned Moving Business
01.2021 - 01.2026
- Assisted with residential and commercial moving projects.
- Safely loaded, unloaded, and transported furniture, appliances, and equipment.
- Demonstrated strong physical stamina, reliability, and attention to safety.
- Worked directly with customers to ensure a professional and positive moving experience.
- Helped complete projects efficiently while protecting customer property.
Security Officer
A Pocono Country Place (APCP)
04.2024 - 05.2025
- Conducted routine patrols to help maintain a safe and secure environment throughout the community.
- Observed, documented, and reported suspicious activity, safety concerns, and policy violations.
- Assisted residents and visitors with questions, directions, and general concerns.
- Responded professionally to incidents while maintaining a calm and respectful demeanor.
- Helped enforce community rules and supported overall property security.
- Demonstrated reliability, vigilance, and strong attention to detail during assigned shifts.
Customer Service Associate
Wawa
05.2023 - 06.2024
- Provided friendly and efficient customer service in a high-volume environment.
- Facilitated customer purchases and transactions, enhancing overall service experience.
- Operated point-of-sale systems and handled cash transactions accurately.
- Collaborated with team members to streamline daily operations and enhance customer satisfaction.
- Ensured store cleanliness and organization, upholding operational standards for optimal customer satisfaction.
Education
Pennsylvania General Educational Development (GED) Diploma - General Studies
Northamton Community College
Mount Pocono, PA10-2005
Skills
- Retail Sales
- Sales techniques
- Customer Service
- Cash handling
- Access Control
- Communication Skills
- Public Interaction
- Teamwork
- Time Management
- Problem Solving
- Active listening
- Situational Awareness
- Professional Conduct
- Conflict De-escalation
- Problem-solving skills
- Physical labor
- Valid Driver’s License
- Security monitoring
- Incident reporting
- Problem-solving skills
Additional Qualifications
- Valid Driver’s License
- Experience working with the public in customer-facing roles
- Strong verbal communication and interpersonal skills
- Comfortable working independently and as part of a team
- Available for patrol, gatehouse, access control, and community security assignments
Timeline
Sales Associate / Wireless Sales Representative
Walmart & OSL Retail Services
08.2025 - 06.2026
Security Officer
A Pocono Country Place (APCP)
04.2024 - 05.2025
Customer Service Associate
Wawa
05.2023 - 06.2024
Moving Assistant
Family-Owned Moving Business
01.2021 - 01.2026
Pennsylvania General Educational Development (GED) Diploma - General Studies
Northamton Community College