Nathaniel Goforth
Oglesby ,TX
Summary
Accomplished professional with over 25 years of customer service and cash handling expertise, including a decade in store management and 15 years in sales. Excelled at Paladin Security, enhancing safety and client satisfaction. Known for exceptional problem-solving and communication abilities, significantly improving operational efficiency and customer retention.
Overview
7
7
years of professional experience
Work History
Security Officer
Paladin Security
2021.03 - 2024.06
Secure assigned post and patrol area
Verify personnel belong in area
Detain trespassers as needed
Follow Texas laws
CSR
S2G
2019.03 - 2021.02
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
CSR, Sales
Metro by T Mobile
2018.04 - 2019.01
- Identify needs of the customer and recommend phone
- Set up phones
- Handle cash sales and closing duties
Security Officer
Rhino Security
2017.02 - 2020.03
- Secure assigned post
- Run metal detectors and check for contraband
- Handle all customer service issues that arise at post
Education
Associates - English
Blinn College
Brenham, TX06.2003
Skills
- Customer service experience 25 years
- Cash handling experience 25 years
- Store management 10 years
- Sales experience 15 years
Timeline
Security Officer
Paladin Security
2021.03 - 2024.06
CSR
S2G
2019.03 - 2021.02
CSR, Sales
Metro by T Mobile
2018.04 - 2019.01
Security Officer
Rhino Security
2017.02 - 2020.03
Associates - English
Blinn College