Nathaniel Harris
4160 Don Jose Dr. Los Angeles,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Surgical Technologies Sales position. Ready to help team achieve company goals. Enthusiastic Sales and Customer Service professional with expertise in communication and Organization. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Orthopedic Sales Associate
OrthoXpress / OrthoKinetix
11.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Perform clinical set up of devices to include patient instruction on the use of equipment per company guidelines and the Physician prescription.
- Manage orders and queues in the OXPlive software to maximize your patient service transactions. This includes scheduling your days /weeks /months by prioritizing and organizing orders in an efficient manner.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Responsible for accomplishing sales transaction objectives within an assigned area
- Responsible to complete each patient document fully as defined by company policy.
- Responsible for reviewing all incoming field paperwork to spot check for accuracy.
- Deliver, set-up, and pick up equipment as required for all customer locations.
- Perform weekly patient calls to check compliance on equipment and product effectiveness.
- Troubleshoot equipment via phone or directly with the patient.
- Perform preventative maintenance, cleaning, shipping of equipment as required.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided Excellent Service to all internal and external OrthoXpress customers.
Pharmaceutical Sales Specialist
Syneos Health Care (Johnson & Johnson/ Neutrogena)
02.2020 - 07.2021
- Built Strong Relationships with over 150 Dermatologist in Los Angeles county by educating them on the key features and benefits of Neutrogena & Aveeno products.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Used consultative sales approach to understand and meet customer needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided in depth presentations to Dermatology students at UCLA
- Followed up with customers after completed calls to assess satisfaction and resolve questions or service concerns.
Pharmaceutical Sales Specialist
Ashfield Healthcare (Nestle Health Science)
05.2019 - 01.2020
- Detailed Pediatricians on Alfamino Baby formula for infants and babies with Cow Milk Protein Analysis, and Boost Kid Essentials for kids who were malnourished.
- Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Documented client interactions, sales and pitches delivered in CRM system.
Medical Device Sales Representative
Strategic Retail Solutions (Abbott Laboratories)
05.2018 - 05.2019
- Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Provided Educational presentations to pharmacist on the functionality and benefits of the Freestyle Libre, to increase sales and teach them how do use device to get the best results for their patients
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Pharmaceutical Sales Representative
Propharma Sales (Proctor & Gamble)
07.2016 - 04.2018
- Educated Gastroenterologist on Align, Metamucil, and Prilosec OTC.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Exceeded established sales goals and increased client retention.
- Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
Gust Services Advovate
Target
02.2023 - 10.2023
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Bus Operator
Metro
03.2023 - 12.2023
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
Real Estate Agent
Exclusive Realty Inc.
12.2017 - 10.2023
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Recruiting Sales Specialist
NCSA
01.2018 - 03.2018
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
Substitute Teacher
Culver City School District
08.2016 - 06.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Bachelor of Arts - Communications
University of Montana
Missoula, MT05.2016
Bachelor of Arts - Sociology
University of Montana
Missoula, MT05.2016
Skills
- Strong interpersonal and relationship building skills
- Self-Driven & Motivated
- Detail oriented and strong organizational skills
- Proficient in Microsoft, Excell, & CRM databases
- Territory planing & Territory development
- Product Knowledge
- Public Speaking
- Presentation skills
Timeline
Orthopedic Sales Associate
OrthoXpress / OrthoKinetix
11.2023 - Current
Bus Operator
Metro
03.2023 - 12.2023
Gust Services Advovate
Target
02.2023 - 10.2023
Pharmaceutical Sales Specialist
Syneos Health Care (Johnson & Johnson/ Neutrogena)
02.2020 - 07.2021
Pharmaceutical Sales Specialist
Ashfield Healthcare (Nestle Health Science)
05.2019 - 01.2020
Medical Device Sales Representative
Strategic Retail Solutions (Abbott Laboratories)
05.2018 - 05.2019
Recruiting Sales Specialist
NCSA
01.2018 - 03.2018
Real Estate Agent
Exclusive Realty Inc.
12.2017 - 10.2023
Substitute Teacher
Culver City School District
08.2016 - 06.2018
Pharmaceutical Sales Representative
Propharma Sales (Proctor & Gamble)
07.2016 - 04.2018
Bachelor of Arts - Communications
University of Montana
Bachelor of Arts - Sociology
University of Montana
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