Nathaniel Hathaway
Summary
I believe that I am the most driven, efficient, dedicated, and hardest worker I know. With a diverse background of jobs ranging from a grocery store clerk, to a financial call center representative, I believe that the skills I posses will not only help my job opportunities and growth, but will in turn help the business I am working for in theirs as well. With that being said, I strongly believe in the growth of businesses and what I bring to the table to help them grow in their endeavors.
Overview
4
4
years of professional experience
Work History
Call Center Representative
American National Bank Of Omaha
04.2021 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Took calls from customers regarding banking/online banking information, financial crisis, and loans.
- Organize my thoughts with service events and notes to review my call after it has ended to further assist customers IF they called back.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
Merchandise Stock Associate
Home Depot
10.2020 - 01.2021
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
Produce Clerk
Hyvee
12.2016 - 05.2019
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Assisted customers with price and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Education
High School Diploma -
Abraham Lincoln
Council Bluffs, IA06.2017
Skills
- Training and Development
- Brand Representation
- Inbound Phone Call Management
- Data Gathering
- Great social skills
- Learn very fast
- Hard and dedicated worker
- Ability to work under pressure
- Great time management
- Very focused on the task at hand
Timeline
Call Center Representative
American National Bank Of Omaha
04.2021 - Current
Merchandise Stock Associate
Home Depot
10.2020 - 01.2021
Produce Clerk
Hyvee
12.2016 - 05.2019
High School Diploma -
Abraham Lincoln
Similar Profiles
Troy RothanzlTroy Rothanzl
Supervisor of Corporate Security at First National Bank OmahaSupervisor of Corporate Security at First National Bank Omaha
Amy JohnsonAmy Johnson
Senior Associate, Credit Governance and Controls Enablement at First National Bank OmahaSenior Associate, Credit Governance and Controls Enablement at First National Bank Omaha
Jordan PorterJordan Porter
Fraud Prevention Specialist at First National Bank OmahaFraud Prevention Specialist at First National Bank Omaha
Patrick KehresPatrick Kehres
Call Center Representative/Call Center Manager at Bank Of America/CountrywideCall Center Representative/Call Center Manager at Bank Of America/Countrywide
Domonique JohnsonDomonique Johnson
Call Center Representative-Kellogg Eye Center at Michigan MedicineCall Center Representative-Kellogg Eye Center at Michigan Medicine