Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Henderson

Cumming,Georgia

Summary

A proven leader and efficient problem-solver, I excel in teamwork and collaboration, honed at Hobby Lobby where I significantly reduced customer complaints. Skilled in computer applications and adept at fostering professional growth, my background showcases a commitment to enhancing operational efficiency and achieving company goals.

Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.

Overview

5
5
years of professional experience

Work History

Intern

Forsyth County Sheriff
08.2024 - 10.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.


Bookkeeper

Hobby Lobby
01.2023 - 08.2024
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Generated detailed financial reports for management review, facilitating informed decisionmaking.

Department Head

Hobby Lobby
12.2020 - 08.2024
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.

Customer Service Manager

Hobby Lobby
09.2020 - 08.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Stocker

Hobby Lobby
09.2019 - 08.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Education

Bachelor of Science - Criminal Justice

University of North Georgia
Dahlonega, GA
12-2024

Skills

  • Teamwork and collaboration
  • Quick learner
  • Fast learner
  • Problem-solving
  • Computer skills
  • Goal-oriented mindset
  • Attention to detail
  • Strong academic record
  • Dependable and reliable

Timeline

Intern

Forsyth County Sheriff
08.2024 - 10.2024

Bookkeeper

Hobby Lobby
01.2023 - 08.2024

Department Head

Hobby Lobby
12.2020 - 08.2024

Customer Service Manager

Hobby Lobby
09.2020 - 08.2024

Stocker

Hobby Lobby
09.2019 - 08.2024

Bachelor of Science - Criminal Justice

University of North Georgia

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Nathaniel Henderson