Nathaniel Howell
Mundelein,IL
Summary
Proven track record in customer service excellence and cash management, honed at Jewel Food Stores. Demonstrates exceptional organizational abilities and professionalism, ensuring high accuracy in transactions and fostering customer loyalty through outstanding assistance and empathy. Achieved significant positive feedback by enhancing shopping experiences, underlining a commitment to efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Food Handler
Portillo’s
Vernon Hills, IL
02.2024 - Current
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Ensured high-quality customer experiences by promptly addressing any concerns or complaints regarding food preparation or presentation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Continuously met or exceeded performance expectations, contributing to the overall success of the business.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
Cashier
Jewel Food Stores
01.2022 - 02.2024
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Grocery Bagger
Jewel Food Stores
Skokie Ill
01.2022 - 02.2024
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Removed trash, swept, and mopped floors for professional appearance.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
Education
High School Diploma - Engineering
Niles West High School
Skokie, Illinois06.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Cash Management
- Basic Math Competence
- Cash register systems
Timeline
Food Handler
Portillo’s
02.2024 - Current
Cashier
Jewel Food Stores
01.2022 - 02.2024
Grocery Bagger
Jewel Food Stores
01.2022 - 02.2024
High School Diploma - Engineering
Niles West High School