Nathaniel Jones
Albany,Georgia
Summary
Trainer delivering product and systems instruction in a fast-paced warehouse setting. Builds clear presentations on equipment use, safety, and efficiency, then monitors 15+ trainees at once and adapts learning tools to close skill gaps. Reviews team performance trends to identify additional training needs and improve day-to-day readiness.
Overview
24
24
years of professional experience
Work History
Driver, Warehouse Orders
Mingledorffs
Albany, GA
08.2024 - 09.2026
- Loaded and unloaded warehouse orders carefully to protect product condition during transport and handling.
- Verified order counts and delivery paperwork before leaving the warehouse to reduce avoidable delays.
- Maintained safe driving habits while navigating warehouse traffic, tight spaces, and customer delivery locations.
- Used forklift equipment to move pallets safely and keep warehouse stock positioned for efficient pickups.
- Helped train new warehouse drivers on loading steps, safety expectations, and delivery routines.
- Ensured proper loading and unloading of goods, adhering to safety protocols and regulations.
- Trained new drivers on operational procedures, safety guidelines, and best practices for efficiency.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
Trainer
FedEx
Albany, GA
06.2019 - 08.2024
- Train 40 trainees per week on product and system use while reinforcing safety expectations.
- Educate clients on proper product and system use with clear, practical guidance.
- Analyze team performance to identify training gaps and shape follow-up coaching.
- Monitor trainee progress and introduce new learning tools to address individual needs.
- Adjust curriculum development and assessment design based on trainee performance and learning gaps.
- Developed and delivered training modules for new hires, enhancing onboarding experience and retention rates.
- Mentored junior trainers, fostering professional growth and skill development within the team.
Forklift Operator
GA Pacific
Albany, GA
03.2014 - 04.2019
- Operated forklifts safely by matching load rates to the material and maintaining clear visibility in active work areas.
- Loaded and unloaded materials by raising, lowering, and positioning lifting devices for stable stacking.
- Ran automatic stacking, loading, and packaging machines to keep material flow moving.
- Maintained workplace safety compliance by following safe maneuvering practices around equipment and work zones.
- Supported packaging operations by feeding materials into automated equipment and keeping production steps aligned.
- Operated forklifts to transport materials efficiently within facility.
- Collaborated with team members to streamline loading and unloading processes.
Technical Support Specialist
UniFirst
Albany, GA
04.2002 - 02.2012
- Guided individuals through basic troubleshooting steps to resolve common issues efficiently.
- Translated technical information into clear terms for non-technical users to improve understanding.
- Built clearer support documentation that captured troubleshooting steps and recurring solutions for team use.
- Supported training needs analysis by identifying where users needed simpler guidance and follow-up.
- Applied training facilitation skills to explain procedures clearly and reinforce consistent support practices.
- Provided comprehensive support for software and hardware inquiries, enhancing user experience.
- Collaborated with cross-functional teams to improve service delivery processes and protocols.
- Streamlined support workflows, resulting in improved response times and resolution efficiency.
Education
High School Diploma -
Monroe high
Albany, GA12-2001
Skills
Instructional design AI trained Forklift operator
Timeline
Driver, Warehouse Orders
Mingledorffs
08.2024 - 09.2026
Trainer
FedEx
06.2019 - 08.2024
Forklift Operator
GA Pacific
03.2014 - 04.2019
Technical Support Specialist
UniFirst
04.2002 - 02.2012
High School Diploma -
Monroe high